Jonissah Phokwane
Application for Employment
Talent
MidrandMember since May 12, 2026
Great communication skillsProblem-solvinginnovativeGood Planning and organizational skillsProfessionalismTime managementComputer skills
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Great communication skillsProblem-solvinginnovativeGood Planning and organizational skillsProfessionalism
About
To secure a position that allows me to grow professionally while making a positive impact on the company.
Experience
Data Collector Supervisor at Statistics South Africa (2022-01 – 2022-07)
- Oversee and Manage a team of data Collectors, ensuring adherence to the studies of protocol and ethical standards.
- Coordinate and supervise all enumeration activities in the EA during the data collection process with survey household.
- Review the questionnaires for completeness, consistency, and accuracy.
- Monitor and asses the quality of the work of the enumerators.
- Conduct regular site visits to observe and Monitor
Call Center Agent at Clientele Life (2018-04 – 2021-11)
- Manage inbound and outbound, calls.
- Follow various communication scripts when speaking to a caller.
- Handle customer engagement.
- Organize all conversation records.
- Up-sell products and services when possible.
- Identify customer needs, answer questions and solve problems.
- Build sustainable customer relationships.
- Improve performance and bit goals.
- Build product knoledge
Education
Computer Literacy Certificate – Siyatjeja Social Project (2012-09 – 2012-10)
Call Centre Certificate – Cornerstone Training (2009-04 – 2009-07)
Matric – Sobantu Senior Secondary school (2002-01 – 2002-12)
Skills
Application for Employment
