Jonissah Phokwane

To secure a position that allows me to grow professionally while making a positive impact on the company.

Data Collector Supervisor at Statistics South Africa (2022-01 – 2022-07)

• Oversee and Manage a team of data Collectors, ensuring adherence to the studies of protocol and ethical standards.
• Coordinate and supervise all enumeration activities in the EA during the data collection process with survey household.
• Review the questionnaires for completeness, consistency, and accuracy.
• Monitor and asses the quality of the work of the enumerators.
• Conduct regular site visits to observe and Monitor

Call Center Agent at Clientele Life (2018-04 – 2021-11)

• Manage inbound and outbound, calls.
• Follow various communication scripts when speaking to a caller.
• Handle customer engagement.
• Organize all conversation records.
• Up-sell products and services when possible.
• Identify customer needs, answer questions and solve problems.
• Build sustainable customer relationships.
• Improve performance and bit goals.
• Build product knoledge

Computer Literacy Certificate – Siyatjeja Social Project (2012-09 – 2012-10)

Call Centre Certificate – Cornerstone Training (2009-04 – 2009-07)

Matric – Sobantu Senior Secondary school (2002-01 – 2002-12)