Joyce Tladi

Register Motor and motor claims Appointing assessors Following up invoices form the Panel Beaters

Motor and Non-Motor Assistance - Reliance Insurance Brokers

(2009-01 - 2016-12)

• Register Motor and motor claims
• Appointing assessors
• Following up invoices form the Panel Beaters
• Registering windscreen claims
• Appointing glass companies to attend to the damages
• Confirming installations of the glass with insured
• Registering geyser claims
• Appointing plumbers to attend to the damages
• Confirming installation of the geyser with insured

Non-Motor Specialist - Reliance Insurance Brokers

(2016-01 - 2019-10)

• Registering non-motor claims form the beginning to end
• Arrangement assessment and met up with insured and the assessor for assessment
• Continuously improve claim service
• Reduce/ maintain non-motor spend and service effectively
• Ensure effective implementation and compliance of claims
• Ensure diary is maintained
• Ensure estimate are raised accurately and timeously when new claims and documents are actioned
• Advise the underwriters to delete items following a claim
• Visiting insured to discuss repudiation of claim and to also advise insured of any endorsement on the policy following the repudiation claim
• Overseeing the claim department

Branch Manager - Inani Services Risks

(2019-10 - 2018-05)

• Team Leadership: Recruit, train, and mentor branch staff. Set performance goals, delegate tasks, and conduct regular performance reviews.
• Operations Management: Ensure smooth daily operations, including administration, logistics, and customer service.
• Business Development: Analyse local market conditions, identify growth opportunities, and execute strategies to acquire new customers.
• Customer Relations: Address escalated customer inquiries, ensure high-level client satisfaction, and build positive relationships within the community.
• Compliance & Risk: Ensure the branch adheres to all corporate policies, safety regulations, and applicable local laws

Account Executive - Reliance Insurance Brokers

(2018-05)

• Visiting clients
• Client Needs Analysis
• New Business visits
• Complex Claims and Repudiation

Grade 12 - Majatladi High School (2002-12)

Call Centre - Miki's Training Centre (2009-12)

Fais Compliance - B2 (Short Term Commercial Lines) - Imfundo Training (2010-12)

NQF 4 Short Term Insurance - Mel J (2020-12)