Receptionist Manager at Assupol life (2021-03 – Present)
Managed reception area and front desk operations with focus on customer service excellence and administrative efficiency.
- Administered office supply inventory control to avoid shortage or surplus.
- Supervised all front desk activities for smooth daily operations.
- Handled sensitive information discreetly to uphold privacy regulations.
- Collaborated with security personnel for visitor screening procedures, enhancing building safety.
- Worked closely with management to implement business strategies at reception level.
- Handled customer queries via telephone and email with a high level of professionalism.
- Managed reception area, ensuring professional and efficient service for visitors.
- Implemented new filing system, resulting in improved document organisation.
- Served as first point-of-contact for clients, providing exceptional customer service experience.
- Completed and filed compliance administration.
- Welcomed visitors with warmth and professionalism for positive first impressions.
- Provided positive visitor experiences through friendly reception service.
- Booked couriers and maintained inbound and outbound business post.
Acting General Manager at Imvelo safari and game breeders (2018-11 – 2019-05)
Led overall company operations and strategic management, overseeing recruitment, vendor relations, and business performance.
- Negotiated contracts with vendors, securing favourable terms and conditions for all parties involved.
- Oversaw recruitment processes, selecting highly skilled individuals contributing significantly to company growth.
- Coordinated interdepartmental functions, improving organisational cohesion and efficiency.
- Increased productivity by managing overall operations effectively.
- Ensured smooth daily functioning for successful business performance.
- Resolved conflicts swiftly, ensuring a harmonious work environment.
- Delegated tasks to promote team accountability and ownership.
- Oversaw daily company operations to reach financial targets.
- Produced business plans to maximise growth and minimise cost for company.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
- Put in place clear controls for financial administration and business management.
- Worked with board of directors to establish objectives and decisively lead operations.
- Served as official representative of organisation to public groups or government agencies.
Marketing and Events Coordinator at Imvelo safari and game breeders (2017-06 – 2019-08)
Coordinated event planning and marketing initiatives, managing vendor relations, budgets, and logistics for corporate functions.
- Achieved successful event planning by coordinating logistics, vendors and promotional materials.
- Assisted in budget management, ensured cost-effective use of resources.
- Liaised between sales teams and clients, fostered productive business relationships.
- Managed vendor contracts to ensure timely delivery and budget compliance.
- Handled event logistics, contributed to seamless execution of corporate functions.
- Facilitated with vendors to establish delivery of services for scheduled events.
- Negotiated with vendors to provide cost-effective contracts.
- Managed team to implement priority tasks and deadlines.
- Oversaw cost and expenditures to manage event budget.
- Planned and implemented logistics to develop timeline and requirements of events.
