Juleen Charles

I am a patient person who thinks before they speak. I am self motivated in my work and use my initiative at all times. I take pride in making sure that my work is completed on time and efficiently. I have good command in English both oral and written which are essential in passing on information and messages accurately between the patients, staff and doctors. I completely enjoy working in this type of environment due to my diligent nature and ability to multitask and adapt to different roles.

I trust my outstanding ability to organize and prioritize enable me to perform efficiently in a bustling health care facility like yours. My current daily routine includes the following:

-Answering multi-line phone transferring calls to appropriate nurse, medical practitioner other office staff member.

-Greeting and interacting with high volume of patients in a friendly and professional manner and assisting them in registration and other services.

-Utilizing a variety of software programs including GoodX Web , Microsoft Office, Microsoft Excel and other appointment scheduling system.

-Meticulously maintaining , organising and extracting medical charts, patients records while handling confidential information with utmost integrity.

-Operating the general email account and calling patients to remind them of their appointments.

-Booking and authorising specialists appointments.

-Billing of appointments , invoicing Insurances Medicals and calling patients with outstanding accounts.

Obtain Senior Certificate (Matric )

Human Resources Management N4 and N5