Julia Mokoto
BUSINESS SYSTEMS ANALYST | IT BUSINESS SUPPORT | DATA & REPORTING
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About
Business support and systems professional with 10+ years of experience across IT support, healthcare data management, reporting and data-quality environments. Currently supporting RMA voice-authentication systems, including incident monitoring, SLA-focused support, Jira defect tracking and functional/UAT testing. Experienced in SQL, Power BI, Excel, Microsoft Access and operational dashboards, with a track record of improving data integrity, reporting reliability and stakeholder visibility.
BSc Information Technology is in progress.
Experience
Business Support Specialist - Umdoko Internet
(2026-01 - 2026-10)
- Provide first- and second-line support for RMA voice authentication systems, supporting reliable service delivery and SLA compliance.
- Monitor incidents, coordinate escalations and maintain accurate operational and support documentation.
- Prepare KPI dashboards, operational reports and management presentations to support service monitoring and decision-making.
- Support compliance and audit readiness through structured records and traceable support activities.
- Support functional, regression, integration, system and user acceptance testing; log and track defects in Jira with developers and business analysts.
- Monitor service performance and support issue resolution through structured incident and escalation workflows.
Database Administrator - Anova Health Institute
(2018-01 - 2025-12)
- Managed healthcare datasets supporting more than 23 million South Africans across multiple sites, maintaining data integrity and reporting reliability.
- Developed and maintained SQL and Microsoft Access databases with data validation controls to strengthen data quality and reduce reporting discrepancies.
- Built interactive dashboards and automated performance reports for operational monitoring and reporting.
- Conducted data validation, analysis and discrepancy resolution to improve the accuracy and consistency of reporting outputs.
- Prepared weekly business insights and reporting outputs for stakeholders to support operational decision-making.
Data Quality Mentor - Foundation for Professional Development (FPD)
(2015-01 - 2018-12)
- Designed data quality tools and dashboards across eight sub-districts to improve reporting consistency, completeness and reliability.
- Conducted data validation and quality-improvement initiatives and produced performance reports for funders and health departments.
- Supported reporting teams through stakeholder engagement and technical guidance on improved reporting workflows.
- Contributed to continuous improvement through structured delivery practices and cross-functional collaboration.
IT Administrator Intern - FPD South Africa
(2013-01 - 2015-12)
- Supported troubleshooting, reporting-template development and system monitoring to improve operational reliability.
- Assisted with hardware setup and security monitoring.
- Contributed to monthly reporting by preparing updates and supporting stakeholder data collection.
Education
BSc Information Technology (in progress) - IT Networking - Hope Academy (2024-01)
IT System Development - Jeppe College (2015)
National Senior Certificate - Modubatse High School (2010)
