Justin Alves

Experienced operations and hospitality leader with a strong background in team management, stock control, customer relations, supplier coordination and high-pressure operational environments. Proven ability to lead teams, implement structure, manage daily operations and maintain professional service standards across fast-paced business environments. Recognised for calm leadership, adaptability, problem-solving ability and hands-on operational management.

Seeking a stable long-term management or operations role where strong leadership, organisational ability and operational experience can contribute to business growth and professional excellence.

General Manager - The Stone Pub & Grill - Scottburgh, KwaZulu-Natal

(2026-02)

• Oversee full daily operations including front-of-house, kitchen coordination, staffing and customer experience.
• Lead operational planning, staff accountability and service standards across departments.
• Manage stock control systems, supplier coordination, ordering and reconciliation processes.
• Handle staff scheduling, conflict resolution, operational troubleshooting and shift oversight.
• Implement operational systems and accountability structures to improve consistency and efficiency.
• Strengthened leadership structure and operational accountability.
• Improved communication and coordination between departments.
• Developed strong leadership presence and operational control within the business.

Food & Beverage / Front of House Manager - The Lazy Moose Lodge & Restaurant - South Coast, KwaZulu-Natal

(2024-10 - 2025-12)

• Managed front-of-house and food & beverage operations across multiple departments.
• Oversaw stock processes including ordering, receiving, invoicing and reconciliation.
• Liaised with suppliers and administration to maintain operational continuity.
• Maintained calm leadership during high-pressure service periods and events.

Area Manager / Locksmith Specialist - Keys for Africa – Builders Group (Massmart)

(2019-06 - 2020-02)

• Oversaw operations across 8 regional outlets.
• Managed stock movement, supplier coordination and operational performance.
• Trained staff and maintained operational quality standards.

Store Manager / Senior Locksmith - Kha Keez Trading

(2016-07 - 2019-05)

• Managed daily store operations including quoting, invoicing and stock control.
• Delivered technical services requiring high levels of accuracy and attention to detail.

Maintenance Manager - Double B Locksmith & Building Maintenance

(2009-01 - 2014-01)

• Provided maintenance and technical support across residential and commercial properties.
• Managed projects independently and liaised directly with clients.

Business Management & Strategic Logistics Management - Damelin College

National Senior Certificate