Justine Francis

Dynamic and results-driven professional with over 18 years of experience in operations management, retail store leadership, client liaison, and sales admin. Proven track record of driving sales growth, optimizing store performance, and building strong customer relationships across both international brands and proudly South African companies. Passionate about delivering exceptional customer experiences and promoting a professional customer facing approach.

Seeking to leverage extensive industry knowledge and leadership skills in a growth-oriented role within sales, wellness, retail, administration or wellness sector.

Client Liason and sales - Africology South Africa

(2024-08)

• Managing client accounts and processing orders
• Onboarding new clients and background checks
• Responsible for client payment reminders
• Manage complaints, enquiries and refunds
• Vetting potential clients

Store/Team manager - Sorbet Tokai - Cape Town

(2017-03 - 2024-08)

• Team management and hiring of staff
• Managing stock
• Providing training, upskilling staff
• Scheduling shifts, arranging staff development opportunities
• Managing operating systems and POS
• Setting targets and KPI's
• Guest management and satisfaction
• Monthly reports to head office and conduct monthly 1 on 1 with staff to improve or assist in areas that need attention
• Liasing with reps as well as marketing

Project manager/ team manager - Deluxe Laser

(2016-02 - 2017-03)

• Assisting with the design of uniforms, hiring of staff, training staff on POS
• managing stock procurement, meeting with new product houses
• setting up, arranging staff and equipment for launch of Flagship store
• oversaw shop fitting for flagship and hotel spa
• managed flagship store and hotel store from an empty shell to launch day

Head therapist - The majestic spa - Kalk Bay

(2012-03 - 2015-03)

• performed all treatments
• Managing stock
• Managing clients and their enquiries
• Cash up, rosters, maintaining client relationships
• Cash up and promos

Salon manager - Denise Beauty clininc - Cape Town

(2009-02 - 2012-03)

• performed all treatments
• Managing stock and staff
• Managing clients and their enquiries
• Cash up, rosters, maintaining client relationships
• Cash up and promos
• Created training manuals, supervised and created marketing promotions

Body Therapist - The Royal Carribean cruise liner - Caribbean islands, Florida Keys, Mexico, Bahamas

(2005-11 - 2009-01)

• Body therapist, all body treatments
• Creating dietary plans and talks on nutritional health
• Detox treatments and providing seminars
• Held seminars on health and wellness

Cosmetology - College of Cape Town (2004 - 2005)

Body treatments and massage - Steiner academy (2005-11 - 2005-05)