Kabelo Rhafiso

Dynamic and guest-focused hospitality professional with a strong background in customer-facing roles across food service and retail environments. Fluent in four languages (English, Sesotho, Afrikaans, and Xhosa), enabling effective communication with diverse international guests. Experienced in conflict resolution, complaint management, and delivering consistently high service standards under pressure.

Seeking to leverage hospitality expertise and interpersonal skills in a Cruise Line Guest Services or Flight Attendant role, committed to creating exceptional passenger experiences.

Lobby Host at KFC Alliance Food Company (Present)

• Welcome and assist all incoming guests, ensuring a positive first impression and smooth dining experience.
• Conduct customer satisfaction surveys and gather real-time feedback to improve service delivery.
• Handle guest complaints with professionalism, applying conflict resolution techniques to achieve satisfactory outcomes.
• Guide customers through the self-service OrderServ kiosk system, providing patient and clear assistance.
• Monitor dining area cleanliness, atmosphere, and guest comfort throughout service periods.
• Collaborate with kitchen and floor teams to ensure efficient service flow and seamless guest experience.

Food Handler / Team Member at Food Service Industry

• Acted as General Assistant and fulfilled Acting Manager duties in a fast-paced takeaway environment.
• Maintained high food safety and hygiene standards in compliance with health regulations.
• Delivered customer-facing service across both front-of-house and back-of-house operations.
• Trained and guided junior team members on service procedures and safety protocols.

National Senior Certificate (NSC) – Grade 12