Kabou Samba Arnaud

I seek challenging opportunities where I can fully use my skills for the success of the organization.

French Speaking Claims Handler - OutsourceX

(2025-04 - 2026-01)

• Assess and process claims in accordance with policy wording, insurer guidelines, and industry best practices by reviewing documents and telephonically; Accurately document customer interactions and outcomes in Zendesk ; identify recurring issues and share feedback to help improve the app and customer experience
• Work with international customers, adapting communication style and language where needed
• Experience CRM: Gotrex claims ; Zendesk
• Identify and manage customer complaints, escalating where necessary and ensuring resolution aligns with business and regulatory standards
• Assess and process claims in accordance with policy wording, insurer guidelines, and industry best practices by reviewing documents and telephonically
• Handle refunds, package replacement , and escalation in line with company policies
• Editing issues, troubleshooting and resolve issues related to orders; payments, delivery, and app functionality
• Ensure productivity targets for claims handling call management and email processing are met while maintaining quality standards

French Speaking Claims Handler - Concentrix

(2023-02 - 2025-03)

• Manage inbound Travel Insurance sales calls, mid-term adjustments, and customer service queries, ensuring high service levels and conversion rates
• Working closely with partners to confirm ground services the moment a booking come in. Loading between guests and the partners to execute trips and deliver on the experiences promised by their travel consultants
• Manage inbound travel insurance sales calls, mi- term adjustments, and customer service queries ensuring high service levels and conversion rates
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Ensure prompt and professional responses to all customer inquiries, including calls and emails, within agreed timeframes
• Process accurate and timely claims payments to customers
• Booking customer flights; hotels, and transfers

French Speaking Technical Support - Capacity

(2021-11 - 2022-12)

• Resolving customer enquiries through Phone chat, email and chat
• Maintain the overall service level agreements
• Forwarding and escalating enquiries to relevant individuals and departments
• Contacting customers to give them accurate feedback on the progress of their inquiries. Updating customer information as required
• Maintaining confidentiality of the information
• Improve customer retention and acquisition rate
• Experience working for technical skills
• Monitor and recover outstanding claim amounts where applicable

Healthcare support agent - Netcare

(2018-08 - 2021-10)

• Provided Customer and administrative support Within a healthcare or healthcare-Related environment
• Assisted Patients and clients with inquiries, Service requests, and issue resolution
• Scheduled appointments and Coordinated follow-ups accurately
• Handled sensitive personal and Health-related information with strict Confidentiality
• Maintained accurate records using CRM and internal Systems
• Collaborated with internal Teams to ensure timely and effective service delivery
• Delivered Professional, empathetic support in High-volume environments

French Speaking Claims Handler - Mucodec Bank

(2014-03 - 2018-06)

• Assisting customers with their existing accounts
• Assist customers in navigating website & trouble shooting any general user experience issues
• Assessing loan applications in accordance with the company policy and processes, which includes: Evaluating the authenticity of the documentation supplied by the authenticity of the documentation supplied by the applicant and evaluating the personal information contained in the document, matches that of the customer
• Review bank Statements, pay slips and the calculation of the average income and other relevant supporting

Matric ( Grade 12) - Chaminade High School (2010-06)

Diploma - College of Business and Commercial (2014)