Consultant, Commercial Asset Finance, Sales Support - Standard Bank
(2022-06)
To facilitate the efficient handling and management of new business transactions with Commercial Asset Finance by exercising quality control of documents needed by OSS for processing and interacting with the product operating system for the maintenance of management information.
- Act as point of contact for the customer, dealer and the customer servicing unit.
- Register all unregistered asset dealers and suppliers that any CAF consultant needs registered for purposes of financing an asset and obtains the required documentation for verification (e.g., cancelled cheque, letter head documents and general banking details for the client and register the dealer on the system.). Validate these details prior to submission to line manager.
- Prepare and update (if existing loan) documents and file to ensure that the necessary enquiries such as (FICA) can be made and updated.
- Capture leads and updates status on Customer 1st.
- Communicate all relevant information to Business Development Manager (BDM) in both the internal and alliance market, relationship managers and business analysts at stipulated process intervals during deal progress.
- Follow up on faulty or outstanding security documents and drives the rectification process.
- Maintains a CAF securities registry and exception reports on securities.
- Confirm the conditions of approval received from RM/Credit/Business Analyst once an application has been approved. Once the conditions have been reviewed, performs a compliance check that the customer is FICA compliant. If all details are found to be up to date, continues with processing and if details are not up to date and the customer is non-compliant then inform the relevant BDM who must obtain all the needed documentation to ensure FICA/FAIS compliance.
- Prepare facility letters/commitment letters with term sheets and loan agreements in accordance with credit approval requirements. Forward completed and validated facility letters to the relevant Business Development Manager and ensure that the original facility letter, securities and insurance confirmations are received and finalised for file archiving and send original documents through to OSS for filing.
- Access the bank Security Management System to check existing securities that are not on record for an existing CHNW customer.
- Liaise with all the relevant parties to attend to KYC and compliance requirements.
- Control, solve and provide feedback to client and BDM or the Business Analyst on client matters during the processing period. Client matters may refer to general queries in the process of gathering documentation, request for additional information to feedback on the approval or decline of a deal.
- Ensure that the accounts opened reflects all the authorised changes and that all new accounts are compliant with KYC, FAIS, FICA.
- Communicate all relevant information to BDM/RM/Business Analyst at stipulated process intervals during the deal process.
- Work with the sales team to achieve sales and service goals by completing quality checks within set service standards.
- Assists the team of consultants and RM's to obtain operational rigour in all aspects of processes undertaken through regular coaching on KYC.
Receptionist - Planet Fitness
(2022-01-13 - 2022-01-13)
Contract position
- Serve Visitors with Greetings, welcoming and directing them appropriately. Notifies Company Personnel of appointments.
- Maintains Security and Telecommunication System. Handling and escalating queries. Maintaining internal and external clientele directories.
- Handling payments. Maintain Long term relationship with Customer. Customer services. Data handling and capturing.
Business Account Analyst (Entrepreneur) - Standard Bank
(2015-06-01 - 2018-01-15)
- Provides a consistent customer experience in line with the Small Enterprise Customer Value Proposition.
- Data Capturing on payment re-imbursements and incorporating with HR. Load payments advance on pre-approved application and payment batches.
- Vendor Settlements and scheduled payments. Dealing with Queries inbound and outbound based, to uphold high and professional customer experience.
- Account Payable Performance. Forex. Account Analysis. Provides a second face office-bound (information / query handling) service point for Entrepreneur customers.
- Performs a liaison role between Business Manager, customer, branches and back-office service fulfilment and credit functions.
- Interviews business customers, when required. Lending support and risk management. Maintain customer portfolio data to identify opportunities for additional facilities.
- Participates in tactical sales / marketing activities as required.
Customer Consultant / Sales - Standard Bank
(2012-11 - 2015-05-30)
- Assist customers efficiently and effectively by ensuring that the transaction are processed timeously.
- Ensure that customer on boarding process is followed with necessary.
- Maintaining Daily Report of Sales and product figures as per laid down Procedures.
- Weekly Presentations on Market Share.
- Being Initiative on new ways of bringing Business.
- Financial Analysis as per NCA.
- Consistent Customer engagement to retain new and existing Customer Base.
- Ensure that customers are fully informed of their rights and obligations to the bank.
Sales Consultant - Standard Bank (First Federal Investments)
(2011-06 - 2012-11)
Self Service Consultant - Standard Bank (Quest)
(2010-09 - 2011-06)
Part Time
Sales Assistant - Markham
Part Time
Sales Marketing Agent - Lewis Furniture Store
Contract
Call Centre Agent - Basadi Connection Call Centre
(2008-12 - 2009-03)
