Kagiso Mohohlwane

Kagiso Mohohlwane is a hard worker, always willing to give my best a Motivator, advisor to my friends and can absorb pressure. I also believe in myself & always ready for new challenges. Always at ease with the company of both my peers and subordinates.

I currently have vast working experience which includes HIV & TB treatment literacy, Training and facilitation, collect, assess, monitor and capture data received from health facilities, Call Centre, Financial advisor and technical support (IT) work experience spanning over 5 to 19 years including management experience. I have experience in the fields of HIV/AIDS, including TB and Key Populations, and have been working with health facilities in Tshwane, including working closely with the department of health as a District Organizer doing facilitation and monitoring for one of the biggest project in South Africa, Ritshidze, of which great work have been achieved through myself and the City of Tshwane team. My personal Aspirations are to always work with integrity, meaning the purity of doing what is right with fundamentally concerned with team planning, development and execution of strategy.

DO (District Organizer & Training Facilitator) for PLHIV at TAC (Treatment Action Campaign) (2021-03 – 2025-03)

• Support Community Mobilisers to consolidate staff work plans on a monthly basis.
• Support the development of quarterly branch activity plans that align to the provincial.
• Ensure that data collected using COMMCARE and DHSI2 systems is analyzed, reflected on and learning is taking place on a quarterly basis.
• strategic work plan with the assistance from CM's and Branch Office Bearers.
• Ensure that CM's and branches receive timely feedback and appropriate approval of plans.
• Ensure that all data collected from CM is captured and entered has been verified for quality and consistency.
• Develop activity and branch accreditation reports, and share with the Provincial.
• Facilitate and coordinate TAC campaigns, District Chairpersons forum and other.
• Branch activities at the district and provincial level in collaboration with the provincial office bearers and provincial managers.
• Develop database for all stakeholders and share with both governance and operational heads.
• Develop the activity budget and ensure that the monies are spent effectively with the team.
• Assistance of the Provincial Finance Administrator (PFA). Ensure that TAC funds are used effectively through submitting authorized complete disbursement forms, correct invoices and monitor that CM's account for monies spent on programs monthly.
• Ensure that regular and accurate reports/personal stories are captured and shared on a monthly basis and routinely review collected data with community mobilizers.
• Ensure that effective systems are established for branches to receive funds on time (funds received is accounted for on a monthly basis).

Financial Advisor (Pay day loans) at Cede Capital (2016-10 – 2018-11)

• Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan
• Answering client's questions about financial plans and strategies and giving financial advice.
• Analyzing financial data received from clients to develop strategies for meeting clients and financial goals.
• Preparing or interpreting financial document summaries, investments performance reports and income profits for clients
• Evaluate, authorize and recommend approval of credit pay day loans
• Advise clients on financial status and methods of payments
• Retain clients who have requested to cancel their loan or requested payoffs

MAXI LOAN Ops Manager (voice records, CALL CENTRE centurion P.T.A) at IEMAS Financial Services (2011-01 – 2016-11)

• Handling high level Iemas clients who are in need of micro or maxi loans.
• Activate and cancel different kinds of information for clients on the UNIX system.
• Activate & sell maxi loans telephonically or via sms & e-mail for different clients who are in need.
• Resolve any queries from clients Telephonically or walk in clients and email that have been applying for micro or maxi loans
• Voice recording of approved loan calls and contract examination of approved loans.
• Monitor credit exposure and ensure adherence to limits
• Maintain relationships with other business units and support areas in the Bank to ensure transparency and delivery of the transaction requirements.
• Liaise with Operations, Credit, Compliance, Tax, Accounting, IT, Excon

Desktop Support Technician, Centurion NBSC Building at Telkom (2007-03 – 2010-02)

Managing a Windows 2000 Network

• Assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Handle Tier 1 help desk escalations through tickets or phone
• Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Direct unresolved issues to the next level or support personnel.
• Follow up on outstanding requests and ensure timely resolution
• Follow up and update customer status and information
• Create accounts and configure hardware as part of onboarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records.

Grade 12 – Ngaka Maseko High School (2000-12)

Diploma in Applied Information Technology – Pinnacle Business College (2002-12)

Certificate in A+ Hardware Service Technical – Pinnacle Business College

Certificate in A+ Operating Systems – Pinnacle Business College

Certificate in Office Computing Level 1 and 2 – Pinnacle Business College

Certificate in E-Business – Pinnacle Business College

Certificate in Network Basics – Pinnacle Business College

Certificate in System Analysis & Design – Pinnacle Business College

Certificate in Data Base / MS ACCESS 2000 – Pinnacle Business College

Certificate in Visual Basics 6 – Pinnacle Business College

Certificate in Call Center – Zakhele College (2003-12)

Certificate in Customer Care – Zakhele College

Certificate in Communication – Zakhele College

Certificate in E-mail & Internet – Zakhele College

Certificate in Telesales – Zakhele College

MCSE in Microsoft Certified Professional – In Seta learner ship program (2016-11 – 2017-01)

Certificate in Windows 2000 Server – In Seta learner ship program

Certificate in Windows 2000 Migration – In Seta learner ship program

Certificate in Windows 2000 Professional – In Seta learner ship program