Kameel Pitham

Leader and manage the security assistance team, ensuring high performance and job satisfaction. Handle operational tasks and staff performance, implementing improvements as necessary Implement best practices and strategic plans to enhance efficiency and service quality

Operations Supervisor at Tracker Pty Ltd (2021-09 – Present)

• Leader and manage the security assistance team, ensuring high performance and job satisfaction.
• Handle operational tasks and staff performance, implementing improvements as necessary
• Implement best practices and strategic plans to enhance efficiency and service quality
• Address and resolve client complaints effectively and promptly.
• Monitor and report on performance metrics, tracking progress and identifying areas of improvement
• Maintain clear and professional communication with client and stakeholders

Global Assistance Case Manager at ER 24 (2017-08 – 2020-09)

Assisting Discovery Health Members whilst outside the Borders of South Africa

Medical Assistance & Regional Flight Desk Supervisor at International SOS South Africa (2009-05 – 2017-07)

• Responsible for planning, coordinating and supervising human and infrastructure resources in the call centre.
• Responsible for streamlined and smooth running of operations per shift.
• Ensuring shift roster cycles are efficiently managed.
• Staff supervision and conflict resolution.
• Providing product information and problem solving support to the Medical Case Management Agents as and when required.
• Must think out of the box at all times. People's lives are at stake
• Provide ongoing support to existing staff members in respect of ISOS computer systems and software packages.
• Give feedback on medical assistance service failures with direct line manager.
• Address all discipline and poor performance issues.
• Compile daily status reports on case management.
• Analyse specific complex or sensitive cases and provide recommendations and direction for further actions.
• Assist management and development of staff
• Responsible for continuous identification of development needs on a one on one and team basis to ensure effective performance levels.
• Responsible for driving and ensuring positive relations with all staff & related departments.
• Responsible for oversight and assistance in the successful implementation of effective systems and procedures.

Client Services Executive Travel Department at International SOS South Africa (2007-05 – 2009-05)

Case Management Agent Roadside Department at International SOS South Africa (2005-09 – 2007-05)

Tech Support at Dimension Data (2004-10 – 2005-02)

Assisting American based members with tech support (A.O.L)

Eyethu Campaign Agent at Nedcor (2005-04 – 2005-09)

Giving members info on the BEE deal and Asset Base Finance (ABF)

Accident Management & Roadside Assistance Co-coordinator at Netcare 911 / Europ-Assistance / Care Assist (2003-07 – 2005-04)

Europ-Assistance Travel & Medical Dept. Agent at Netcare 911 / Europ-Assistance / Care Assist (2002-08 – 2003-07)

Call Centre Operator Roadside at Netcare 911 / Europ-Assistance / Care Assist (2002-02 – 2002-08)

Higher Management in Management – Intec (2017-10 – 2020-10)

Grade 12 in General – Heather High Secondary (2000)