Kamanyee Raghavan

Highly experienced private tutor with over 4 years of expertise in individualized educational support and student motivation. Proficient in using educational technology to enhance learning experience, with a strong track record in bridging gaps in student understanding.

Private Tutor - The Study Hive - Durban South Africa

(2022-02)

• Developing and implementing personalized lesson plans to address individual student's academic challenges and enhance learning outcomes.
• Conducting regular assessments to monitor student progress, tailoring teaching methods to suit diverse learning styles effectively.
• Improving students marks and assisting with homework and projects from Grade R to Matric.
• Maintaining detailed records of tutoring sessions and frequent communication with parents about student achievements.
• Fostering a positive and encouraging learning environment, inspiring students through patience and understanding.

Medical Consultant and appointment setter - Medica Stem Cells - Remote, UK

(2024-12 - 2026-06)

• Collaborating with healthcare providers to develop and implement personalized patient care plans.
• Monitoring patient progress through follow-up teleconsultations and adjusting medical recommendations as necessary.
• Collaborating with healthcare professionals to coordinate remote patient care and referrals by booking patients into the clinic for appointments.

Team Leader/trainer/customer services/lead generator - NCCA solutions - UK Remote

(2024-01 - 2024-12)

• Led and motivated a telesales team to consistently exceed monthly sales targets in a high-pressure environment
• Developed and delivered training programs to enhance team members' sales techniques and product knowledge
• Provided training and mentorship to new hires in sales, quality assurance, and customer service protocols
• Implemented performance tracking systems to monitor individual and team progress, driving continuous improvement
• Managed conflict resolution and provided coaching to improve underperforming team members and foster a positive work environment
• Facilitated regular team meetings to communicate goals, share best practices, and address challenges, enhancing team cohesion and performance.

Professional Nurse - Addington Hospital - Durban

(2019-01 - 2023-12)

• Training for the R425 course, which included general nursing, community-based nursing, midwifery, and psychiatry.
• Worked in different departments, gaining various skills that form the basis of holistic nursing.
• Participated in clinical rotations in medical-surgical, pediatric, and geriatric units to develop hands-on nursing skills.
• Educated patients and families on disease prevention, medication adherence, and post-discharge care to promote health management.
• Collaborated with healthcare teams to create and implement patient care plans tailored to individual needs.
• Assisted in emergency interventions and performed basic life support procedures as needed.

Sales, QA, Customer Care - Ignition contact Center - Durban

(2012-07 - 2018-12)

• Developed and implemented telesales scripts and strategies to enhance sales conversion rates
• Audited customer interactions to ensure adherence to quality assurance standards and identify areas for process improvement- QA escalations specialist
• Resolved complex customer issues escalated from frontline support, improving overall customer satisfaction- Customer Care
• Conducted root cause analysis on customer complaints to devise preventative measures and reduce recurrence rates in telesales.

Sales/Advertising and Marketing / HR/ Receptionist - Boss Tents - Durban

(2011-01 - 2012-06)

• Managed customer care escalations, resolving complex issues and enhancing customer satisfaction levels.
• Implemented advertising campaigns through social media platforms, increasing brand awareness and customer engagement.
• Coordinated receptionist duties including managing front desk operations and handling client inquiries efficiently.
• Oversaw employee payroll processing and work schedule management to optimize team productivity and resource allocation.
• Developed and maintained strong client relationships to drive sales growth and customer retention in sales environment.

Bachelor of Education (BEd) - Unisa, KZN (2025-01)

R425 Diploma in General Nursing, Community, Midwifery and Psychiatry - Addington College of Nursing (2019-01 - 2023-12)

Grade 12: NSC-Bachelors Degree - English, Mathematics, Afrikaans, Life Orientation, Physical Science, Life Science, Engineering and Graphic Design - Monterena Secondary School (2005-01 - 2010-12)