Private Tutor - The Study Hive - Durban South Africa
(2022-02)
- Developing and implementing personalized lesson plans to address individual student's academic challenges and enhance learning outcomes.
- Conducting regular assessments to monitor student progress, tailoring teaching methods to suit diverse learning styles effectively.
- Improving students marks and assisting with homework and projects from Grade R to Matric.
- Maintaining detailed records of tutoring sessions and frequent communication with parents about student achievements.
- Fostering a positive and encouraging learning environment, inspiring students through patience and understanding.
Medical Consultant and appointment setter - Medica Stem Cells - Remote, UK
(2024-12 - 2026-06)
- Collaborating with healthcare providers to develop and implement personalized patient care plans.
- Monitoring patient progress through follow-up teleconsultations and adjusting medical recommendations as necessary.
- Collaborating with healthcare professionals to coordinate remote patient care and referrals by booking patients into the clinic for appointments.
Team Leader/trainer/customer services/lead generator - NCCA solutions - UK Remote
(2024-01 - 2024-12)
- Led and motivated a telesales team to consistently exceed monthly sales targets in a high-pressure environment
- Developed and delivered training programs to enhance team members' sales techniques and product knowledge
- Provided training and mentorship to new hires in sales, quality assurance, and customer service protocols
- Implemented performance tracking systems to monitor individual and team progress, driving continuous improvement
- Managed conflict resolution and provided coaching to improve underperforming team members and foster a positive work environment
- Facilitated regular team meetings to communicate goals, share best practices, and address challenges, enhancing team cohesion and performance.
Professional Nurse - Addington Hospital - Durban
(2019-01 - 2023-12)
- Training for the R425 course, which included general nursing, community-based nursing, midwifery, and psychiatry.
- Worked in different departments, gaining various skills that form the basis of holistic nursing.
- Participated in clinical rotations in medical-surgical, pediatric, and geriatric units to develop hands-on nursing skills.
- Educated patients and families on disease prevention, medication adherence, and post-discharge care to promote health management.
- Collaborated with healthcare teams to create and implement patient care plans tailored to individual needs.
- Assisted in emergency interventions and performed basic life support procedures as needed.
Sales, QA, Customer Care - Ignition contact Center - Durban
(2012-07 - 2018-12)
- Developed and implemented telesales scripts and strategies to enhance sales conversion rates
- Audited customer interactions to ensure adherence to quality assurance standards and identify areas for process improvement- QA escalations specialist
- Resolved complex customer issues escalated from frontline support, improving overall customer satisfaction- Customer Care
- Conducted root cause analysis on customer complaints to devise preventative measures and reduce recurrence rates in telesales.
Sales/Advertising and Marketing / HR/ Receptionist - Boss Tents - Durban
(2011-01 - 2012-06)
- Managed customer care escalations, resolving complex issues and enhancing customer satisfaction levels.
- Implemented advertising campaigns through social media platforms, increasing brand awareness and customer engagement.
- Coordinated receptionist duties including managing front desk operations and handling client inquiries efficiently.
- Oversaw employee payroll processing and work schedule management to optimize team productivity and resource allocation.
- Developed and maintained strong client relationships to drive sales growth and customer retention in sales environment.
