Kamogelo Magamba

Detail-oriented administrative professional with over 3 years of experience in customer service, data management, and office support. Proven ability to handle customer queries across multiple channels, manage digital systems, and ensure accurate record-keeping, as demonstrated by achieving top KPI performance and receiving accolades for service quality. Eager to leverage strong organizational skills and dedication to administrative excellence to contribute to a dynamic team.

Contact Centre Agent & Back Office Administrator at Optimal Global Solutions (2021-05 – Present)

• Recorded and updated customer interactions within the Digital Customer Engagement (DCE) system.
• Addressed customer inquiries through telephone, email, and social media channels, ensuring prompt resolution.
• Facilitated client assistance for UIF claims, Covid-19 TERS, UIF WABU, and Declarations.
• Maintained employer databases and managed the submission of essential documents.
• Consistently achieved top Key Performance Indicator (KPI) performance for service quality and call resolution.
• Provided comprehensive administrative support, ensuring precision in data capturing and ticket management.
• Received the 'Top UIF Admin Agent' award in 2023.
• Received the 'Top UIF Contractual Assessment' award in 2022.

Filing Clerk at Smit Jones & Pratt Attorneys (2020-02 – 2021-02)

• Digitized and electronically archived paper documents for secure storage.
• Preserved the confidentiality of sensitive client information.
• Organized, indexed, and filed legal documents, case files, and correspondence.
• Supported attorneys with document preparation, photocopying, faxing, and filing tasks.
• Managed and updated filing systems to facilitate efficient information retrieval.

Library Assistant (Wits 250 Learnership) at EOH Mthombo Pty Ltd (2017-09 – 2018-09)

• Operated the circulation desk, managing the issuance and return of library materials.
• Contributed to the cataloging, shelving, and organization of library resources.
• Facilitated library events and programs by coordinating logistics and setting up displays.
• Rendered administrative support, processed documents, and performed record-keeping duties.
• Enhanced patron experience through the implementation of improved tracking and record systems.

Practical Training, Work-Integrated Learning – Debt Collection & Legal Administration at Unlisted (2024-11 – 2024-11)

• Gained practical experience preparing Section 129 Notices, Summons, Affidavits, and Judgments.
• Assisted in leading the collection department using Legal Suite software.
• Maintained case records, processed client documentation, and supported judgment queries.
• Utilized Track & Trace and XDS for debtor tracing and verification.

Higher Certificate in Paralegal Practice – Boston City Campus

Higher Certificate in Business Administration – Richfield Graduate Institute of Technology

National Senior Certificate – Mphage Secondary School