OUTBOUND CALL CENTER AGENT - INTERACTIVE TECHNOLOGIES
(2014-01 - 2014-12)
- Cold calling clients with DSTV decoders, old models convincing them to upgrade and swap them taking out insurance as well.
- Handling customer inquiries
- Resolving issues
- Providing product/service information
- Ensuring high customer satisfaction
- Often through both inbound and outbound calls, while adhering to scripts and meeting performance
OUTBOUND CALL CENTER AGENT - MULTICHOICE DSTV
(2015-01 - 2018-11)
- Hot dialing leads which clients request to be upgraded to the latest specific DSTV Explora decoders
- Singing up for subscriptions
- Updating DSTV user details
OUTBOUND CALL CENTER AGENT - BYTES PEOPLES SOLUTIONS
(2018-12 - 2020-02)
Selling out insurance and services both inbound and outbound calling.
- Conduct outbound calls to prospective clients to offer shortterm and long-term insurance products.
- Identify customer needs through effective questioning and provide suitable insurance solutions.
- Present product features and benefits to clients in a clear and persuasive manner.
- Achieve and exceed daily, weekly, and monthly sales targets.
- Ensure compliance with all regulatory requirements, including adherence to RE5, Class of Business, and NQF4/5 standards.
- Accurately capture client information and follow the necessary administrative processes.
- Provide exceptional customer service and build lasting relationships with clients.
- Stay updated on the latest insurance products, industry trends, and regulations.
- Maintain a high level of product knowledge to confidently discuss product offerings.
Call Center Representative - I-Talk Financial Services - Johannesburg
(2024-10 - 2025-01)
- Handle inbound and outbound calls from customers.
- Listen to customer needs and issues, and provide solutions.
- Answer questions about products, services, or policies.
- Resolve customer complaints or issues.
- Process transactions and updates customer information.
- Follow scripts and guidelines provided by the company.
- Meet sales targets and quality standards.
- May be involved in follow-up calls, selling products/services, or conducting market research
