Karabo Maotwe

Cold calling clients with DSTV decoders, old models convincing them to upgrade and swap them taking out insurance as well. Handling customer inquiries Resolving issues

OUTBOUND CALL CENTER AGENT - INTERACTIVE TECHNOLOGIES

(2014-01 - 2014-12)

• Cold calling clients with DSTV decoders, old models convincing them to upgrade and swap them taking out insurance as well.
• Handling customer inquiries
• Resolving issues
• Providing product/service information
• Ensuring high customer satisfaction
• Often through both inbound and outbound calls, while adhering to scripts and meeting performance

OUTBOUND CALL CENTER AGENT - MULTICHOICE DSTV

(2015-01 - 2018-11)

• Hot dialing leads which clients request to be upgraded to the latest specific DSTV Explora decoders
• Singing up for subscriptions
• Updating DSTV user details

OUTBOUND CALL CENTER AGENT - BYTES PEOPLES SOLUTIONS

(2018-12 - 2020-02)

Selling out insurance and services both inbound and outbound calling.

• Conduct outbound calls to prospective clients to offer shortterm and long-term insurance products.
• Identify customer needs through effective questioning and provide suitable insurance solutions.
• Present product features and benefits to clients in a clear and persuasive manner.
• Achieve and exceed daily, weekly, and monthly sales targets.
• Ensure compliance with all regulatory requirements, including adherence to RE5, Class of Business, and NQF4/5 standards.
• Accurately capture client information and follow the necessary administrative processes.
• Provide exceptional customer service and build lasting relationships with clients.
• Stay updated on the latest insurance products, industry trends, and regulations.
• Maintain a high level of product knowledge to confidently discuss product offerings.

Call Center Representative - I-Talk Financial Services - Johannesburg

(2024-10 - 2025-01)

• Handle inbound and outbound calls from customers.
• Listen to customer needs and issues, and provide solutions.
• Answer questions about products, services, or policies.
• Resolve customer complaints or issues.
• Process transactions and updates customer information.
• Follow scripts and guidelines provided by the company.
• Meet sales targets and quality standards.
• May be involved in follow-up calls, selling products/services, or conducting market research

GRADE 12 - FORTE HIGH SCHOOL (2009-01 - 2013-12)