Karabo Mphela

RPG Developer experienced in AS400 support, RPG programming, and legacy modernization at Telesure Investment Holdings (TIH). Skilled in program development, testing, and optimization to enhance operations. Holds a Diploma in Network Systems and A+, N+, MCSA certifications, with a passion for learning and delivering high-quality software.

Junior RPG Developer - Telesure Investment Holdings (TIH)

(2023-07)

• Provide AS400 system support, ensuring stability and performance of core insurance applications.
• Modernize legacy RPG programs to free-format code, improving efficiency and maintainability.
• Develop and enhance features to optimize workflows and meet business needs.
• Collaborate with teams to troubleshoot, debug, and optimize processes.
• Perform SQL queries, testing, and UAT support; maintain technical documentation.
• Use RDi for coding, debugging, and version control; participate in agile ceremonies.

Learner RPG Developer - Telesure Investment Holdings (TIH)

(2022-07 - 2023-06)

• Assisted with AS400 system maintenance and small RPG program development.
• Gained hands-on experience with RPG IV, SQL, and RDi; supported enhancements and testing.
• Managed incidents and documentation via SysAid; conducted functional testing.
• Collaborated across departments to resolve technical issues and support operations.
• Developed understanding of insurance systems and strengthened technical and problem-solving skills.

IT Field Staff / Presiding Officer - Election Solutions for Africa

(2021-05 - 2021-06)

• Set up computers and printers for data capturing and managed technical operations.
• Provided on-site support, troubleshooting, and ensured system functionality during election.

Runner - Boston City Campus and Business College

(2017-01 - 2017-03)

• Assisted with administrative tasks, student registration, stock taking, and filing.
• Provided basic IT and clerical support to academic staff and students.

Diploma - Network Systems - Boston City Campus and Business College (2020)

Higher Certificate - Information Technology - Boston City Campus and Business College (2017)

National Senior Certificate - Matric - St Lewis Bertrands High School (2014)