Karisma Robert

Analytical and results-driven professional with a strong foundation in finance, business management, and technology integration. Experienced in client engagement, recruitment, and stakeholder management, with a proven ability to deliver business solutions and support revenue growth. Passionate about leveraging data, digital tools, and strategic thinking to drive value in the banking and financial services sector.

Recognized for a strong growth mindset, attention to detail, and the ability to perform effectively in fast-paced, client-focused environments.

Client & Talent Partner at Metamorph Holdings (2025-10 – Present)

Manage end-to-end recruitment processes and client relationships for talent programmes

• Manage end-to-end recruitment processes for the SmartForce and SmartForce ONE programme by using Trello and excel
• Build and maintain strong client relationships, ensuring high retention and satisfaction
• Collaborate with clients to understand workforce needs and deliver tailored talent solutions
• Conduct candidate sourcing, screening, interviewing, and onboarding
• Support business operations through data tracking and reporting

Customer Service Associate at Amazon Web Services (AWS) (2020-08 – 2020-09)

Provided customer support to international clients

• Provided customer support to international clients via phone and email
• Resolved technical and account-related queries efficiently
• Maintained high service standards in a fast-paced, global environment
• Strengthened communication and problem-solving skills

Call Centre Agent at Merchants (FlySAA Business Unit) (2019-02 – 2020-07)

Handled customer queries related to airline bookings

• Handled inbound and outbound customer queries related to airline bookings
• Delivered professional customer service and issue resolution
• Maintained accurate records of customer interactions
• Demonstrated resilience and adaptability in a high-volume call environment

Master's Degree in International Business Management – European Institute of Business Management (2025-04)

Bachelor's Degree in Accounting and Finance – European Institute of Business Management (2025-04)

Bachelor's Degree in International Business Management – European Institute of Business Management (2025-04)

Bachelor of Computer Science in Computer Science – University of the People (2025 – 2030)

MBA in Master of Business Administration – Atlanta College of Liberal Arts and Sciences (2026)