Karl Adams

Award-winning hospitality supervisor with 11+ years of experience in hotel and restaurant operations, including 8+ years in leadership within an international hotel environment. Proven ability to manage high-volume service, supervise multi-outlet operations, develop teams, and deliver exceptional guest experiences while maintaining strict operational and safety standards.

Lead Restaurant Supervisor - Radisson RED Hotel - Cape Town

(2016-08)

• Managed daily breakfast operations serving up to 250 guests
• Supervised three outlets simultaneously (restaurant, rooftop events, conference facilities)
• Led team training, onboarding, and monthly probation reviews
• Controlled stock and coordinated procurement processes
• Ensured compliance with SOPs and Health & Safety standards
• Coordinated with kitchen, events, and management teams for seamless service delivery
• Prepared operational reports and managed supplier relations
• Responsible for cash-ups and financial accountability
• Member of Employment Equity (EE) Committee
• Maintained high guest satisfaction while improving operational efficiency in a high-volume environment

Waiter - Kove Collection Group

(2013 - 2016)

• Delivered professional food & beverage service
• Maintained strong guest relations and service standards
• Supported team operations in fast-paced environments

Generic Management - Management - Capital Hotel School (2023 - 2025)