Karmin Munsamy
Sales | Marketing | Customer relations | Data capturing
Hire this person
Send a job offer directly to this candidate
About
Psychology Honours graduate with a PGCE and experience across sales, counselling and teaching. Skilled in understanding individual needs, explaining options clearly and building relationships with people from diverse backgrounds. Experienced in managing enquiries, conducting follow-ups, maintaining CRM records and coordinating accurate documentation throughout the sales process.
Brings strong communication, organization and customer service skills to student recruitment, with a focus on supporting informed study choices and achieving enrolment targets.
Experience
Sales Executive and Administrator and HR Support - Protech safety and Industrial Supplies
(2023-08 - 2026-09)
- Generated sales opportunities through outbound calls, personalised emails and consistent follow-ups.
- Used consultative selling to understand customer needs, explain options and prepare tailored quotations.
- Built customer relationships, addressed objections and encouraged repeat business through upselling and cross-selling.
- Supported targeted marketing outreach by communicating relevant products and offers to existing and prospective customers.
- Maintained accurate CRM records, customer documents and follow-up schedules using CRM systems and Excel.
- Prioritized sales opportunities and coordinated orders while working towards individual and team targets.
ESL Teacher - Top5English
(2021-02 - 2024-01)
- Built rapport with international learners through remote video conversations and adapted communication to different personalities, needs and cultural backgrounds.
- Managed a structured remote schedule, maintained accurate progress records and used feedback to improve engagement and outcomes.
Counsellor - Gift of the Givers
(2018-04 - 2021-05)
- Used active listening, empathy and relevant questions to understand individual needs and build trust during sensitive conversations.
- Maintained confidentiality, handled challenging interactions calmly and kept accurate case and follow-up records.
Education
Post-graduate Certificate in Education - Senior and FET phase educator; Life Orientation - Varsity College (2021-01 - 2022-11)
Honours - Psychology - University of South Africa (2018)
Bachelor of Arts in Health and Social Sciences - Psychology - University of South Africa (2014)
