Katlego Maseka

I am an accomplished and dedicated professional with over 15 years of experience in hospitality, catering supervision, cleaning management, and operations administration within higher education and the hospitality industry. Proven expertise in leading large teams, maintaining top-tier hygiene and safety standards, managing budgets, and ensuring exceptional customer service. Experienced in cash-up reconciliation, stock and inventory control, food service supervision, and event coordination.

Strong ability to plan, implement, and monitor cleaning operations, enforce compliance with OHS and SHE policies, and develop efficient Standard Operating Procedures (SOPs). Recognized for fostering teamwork, inclusivity, and operational excellence aligned with institutional goals.

Administration Assistant – Transport Department - Sefako Makgatho Health Sciences University (SMU)

(2020-08)

• Manage administration for the Transport Division including logistics coordination, procurement, and reporting.
• Process financial recoveries, transfers, and journal entries on ITS systems.
• Support the HOD with asset management, compliance monitoring, and operational planning.
• Participate in joint facility inspections and assist with cleaning operations when required.
• Maintain SHE and OHS compliance documentation and assist during internal audits.
• Contribute to improved efficiency through record-keeping, vehicle scheduling, and performance reporting.

Supervisor – Catering & Cleaning Services - Sefako Makgatho Health Sciences University (SMU)

(2016-09 - 2020-07)

• Supervised 59 staff members, including chefs, cashiers, and cleaners across dining halls and campus facilities.
• Oversaw daily food service operations, including preparation, presentation, and adherence to menu standards.
• Performed daily cash-up reconciliations, recorded sales, and ensured safe banking of revenue.
• Managed stock control, including ordering, receiving, issuing, and conducting monthly stock takes.
• Supervised Assistant Chefs and Food Service Assistants, ensuring high-quality service and adherence to food safety standards (HACCP).
• Coordinated university functions, conferences, graduations, and special events, ensuring seamless catering and venue cleanliness.
• Developed and monitored cleaning schedules and inspection checklists to uphold hygiene and environmental standards.
• Trained and mentored team leaders and cleaners on new techniques, proper use of equipment, and waste management procedures.
• Managed procurement of cleaning materials, PPE, and catering supplies through the university's approved systems.
• Monitored performance, handled disciplinary processes, and ensured compliance with institutional policies.
• Promoted teamwork, inclusivity, and accountability among a diverse workforce.

Supervisor – Catering, Cleaning & Customer Service - FEDICS Food Services (Contracted to SMU)

(2013-05 - 2016-08)

• Directed daily operations of the campus dining and cleaning teams to maintain excellent service and hygiene.
• Assisted in menu planning, portion control, and food preparation alongside chefs.
• Conducted cash-up and sales reconciliation for financial accountability and accuracy.
• Monitored and controlled food and cleaning stock levels, minimizing waste and preventing losses.
• Ensured compliance with HACCP and OHS standards across kitchen and dining areas.
• Coordinated large-scale university events and VIP catering, ensuring professional presentation and service delivery.
• Supervised and evaluated staff performance, attendance, and adherence to safety standards.
• Provided on-the-job training to cleaners and kitchen staff to improve service efficiency and quality.
• Maintained open communication with clients, students, and management to resolve service issues promptly.

Bachelor of Business Administration - University of South Africa (UNISA)

National N Diploma in Business Management - Business Management - Tshwane North College (2016)

Skills Programme - Assistant Chef - Ga-Rankuwa Hotel School (2019)

Grade 12 - Hebron Technical & Commercial High School (2000)