Katleho Nkopane

Highly experienced and detail-oriented professional with over five years of expertise in administrative and accounts support within the medical and business industries. Skilled in medical reception, data capturing, customer service, and managing day to-day operations with efficiency. Adept at maintaining accurate records, ensuring compliance with organizational standards, and delivering exceptional client care. Committed to continuous learning and excellence in every aspect of work.

Admin Manager and Front - Dr Vusi Kumalo Inc – Mediclinic

(2025-07)

• Theatre and bed booking
• Obtaining auth for admissions and procedures
• In rooms billing
• Preparing medical certificates and Prescriptions for Patients
• Typing patient reports and motivational letters
• Prepared surgery and clinic lists and maintained accurate correspondence records

Medical Receptionist and Patient Administrator - Open Diagnosis – Pristem

(2024-03 - 2025-05)

• Coordinate patient flow and ensure timely transitions between appointments
• Register patients, verify medical details, and assist with administrative procedures
• Process payments and verify insurance claims, maintaining accurate financial records
• Collaborate with radiographers to prepare examination rooms and maintain safety protocols
• Manage customer inquiries, providing clear communication and addressing concerns promptly

Practice Manager (Remote Contract) - Viwe Dweba Psychology

(2022-10 - 2024-03)

• Managed daily operations, including data capturing, email correspondence, and diary management
• Reconciled accounts, processed claims, and maintained accurate financial records
• Conducted credit control and handled debt collection and handover processes
• Liaised with medical aids for claim resolutions and submitted PMB applications
• Maintained client records and monitored monthly statistics for performance analysis

Medical Receptionist and Personal Assistant - Private Psychology Practice

(2021-06 - 2021-12)

• Oversaw front desk operations, managing correspondence and appointment scheduling
• Prepared reports, reconciled VAT and invoices, and managed health bridge claims
• Assisted with payment capturing, cash-ups, and account queries
• Provided general administrative support to ensure smooth practice operations

Medical Receptionist and Accounts Administrator - Dr. S Ismail

(2019-02 - 2021-07)

• Coordinated appointments and oversaw daily clinic operations
• Maintained patient clinical records, facilitated medical claims, and resolved account discrepancies
• Handled medical aid queries and prepared reports and letters of motivation
• Ordered medical supplies and equipment to ensure uninterrupted operations
• General Triage process such as checking Bp, urine analysis, oxygen and recording them on clinical notes for the doctor

Billing clerk and data capturer - KSNMA

(2017-03 - 2018-08)

• Managed patient registrations and maintained up-to-date records
• Responded to patient inquiries and addressed insurance-related concerns
• Scheduled appointments, processed payments, and managed inventory
• Managed debt collection and age analysis

Higher Certificate - Business Administration - STADIO (2020)

Matric Certificate - Grade 12 - Westridge High School (2016)