Kayden Gounden

I'm a motivated and hardworking individual with customer service and call centre experience. Skilled in managing high call volumes, resolving customer concerns efficiently, and maintaining professionalism under pressure. Known for strong communication skills, professional telephone etiquette, and the ability to collaborate effectively within a team to meet and exceed performance targets.

Call Centre Agent at Velocity

• Handled inbound and outbound customer calls with professionalism and empathy.
• Assisted customers with inquiries, complaints, and problem resolution, ensuring satisfaction.
• Maintained accurate and up-to-date customer records in company systems.
• Promoted products and services, contributing to increased sales and customer engagement.
• Consistently achieved daily and monthly performance targets.
• Delivered excellent customer service, building rapport and trust with clients.
• Worked effectively within a team environment, supporting colleagues and sharing best practices.
• Developed stronger problem-solving skills and improved sales performance over time.
• Contributed to overall team success by consistently meeting KPIs and demonstrating reliability.

Grade 11