Kayle Plane

Highly organized and proactive Department Manager with a strong track record in optimizing sales processes, improving stock management, and elevating customer experience. Known for strategic planning capabilities and the ability to train and motivate teams to exceed business objectives. Dedicated to maintaining high standards of operational efficiency and fostering positive relationships with clients and suppliers.

Department Manager at Leroy Merlin (2020-09 – 2021-12)

Oversaw internal sales operations, ensuring targets were met and implementing strategic sales initiatives.

• Oversaw internal sales operations, ensuring targets were met
• Negotiated sales prices and discounts effectively with clients
• Followed up diligently on orders to ensure timely delivery
• Conducted stock takes to maintain accurate inventory levels
• Managed stock ordering and control to optimise resources
• Provided accurate quotations for clients upon request
• Devised and implemented strategies necessary for achieving sales targets
• Promoted brand initiatives to enhance market presence
• Strengthened and improved client relationships through effective engagement
• Maintained accurate records and data for future reference
• Executed sales activities on major accounts for maximised revenue
• Arranged prompt payment of suppliers to foster strong partnerships
• Visited clients to demonstrate product usage, showcasing samples and taking orders
• Provided comprehensive technical descriptions of products and their applications
• Prepared contracts and managed order records efficiently
• Conducted formal product presentations using training aids such as videos
• Attended promotional markets and organised product displays
• Strategised to meet sales targets and budgets consistently
• Managed stock levels, monitored expiry dates, and coordinated returns effectively
• Implemented promotional plans to boost sales
• Ensured customer records were diligently maintained
• Prioritised an up-to-date merchandiser attendance register
• Completed price surveys promptly to remain competitive
• Maintained excellent working relationships with both management and staff as well as clients
• Handled all queries professionally and effectively
• Sourced new clients through market research
• Managed invoicing processes efficiently
• Identified customers' needs while demonstrating product functionalities
• Affixed product labels and set accurate pricing
• Executed efficient scanning of goods and collection of payments
• Ensured pricing integrity was upheld across all products

Sales Consultant at Leroy Merlin (2019-06 – 2020-08)

Promoted and sold company services and solutions while cultivating a robust client base.

• Promoted and sold the services and solutions offered by the company
• Cultivated and expanded a robust client base
• Identified new business opportunities, strategically maintaining a healthy pipeline for prospective deals
• Addressed client complaints and service enquiries promptly, ensuring high levels of customer satisfaction
• Acted as a brand ambassador, faithfully representing the company's brand values

General Assistant at Universal Paints (2018-02 – 2019-05)

Managed till operations and customer transactions while providing product support.

• Managed till operations, ensuring accurate cash handling
• Executed the cash-up process and performed banking tasks
• Affixed labels and set pricing for products
• Processed customer payments through cash, cheques, and credit cards
• Issued receipts, refunds, credits, or change to customers efficiently
• Conducted cash drawer assessments at the beginning of shifts to confirm accuracy and adequacy of change
• Handled merchandise returns and exchanges seamlessly
• Stocked shelves and updated prices on both shelves and items
• Scanned goods and collected payments with precision
• Ensured correct pricing throughout product displays
• Assisted with colour matching and paint tinting procedures
• Supported order picking and dispatch operations
• Performed maintenance and general tasks as required

Semi Skilled Technician at Comprosun Logistics (2011-01 – 2015-07)

Assessed vehicles and machinery to diagnose and rectify issues while maintaining accurate documentation.

• Assessed vehicles and machinery to accurately diagnose and rectify issues
• Liaised with clients to ascertain automotive requirements and communicated vehicular defects or problems
• Conducted routine inspections of vehicles, informing clients of any identified issues
• Prepared detailed quotes and work estimates upon request
• Maintained an accurate log of all work performed
• Ensured the maintenance and cleanliness of garage equipment and tools to preserve their safety and usability
• Adhered to company safety policies to promote a secure working environment

National Senior Certificate in Matric in General Education – Hoërskool Elsburg (2006-01 – 2010-12)

Pre Apprentice Diesel Course in Diesel Engine Technology – St Anthony Skill Center