Kaylin Frost

Enthusiastic and detail-focused recent graduate holding a National Diploma in Business Management, looking for an entry-level role where I can grow and utilize my analytical abilities and enthusiasm for managing different facets of the business to provide a valuable contribution. Offering a strong foundation in business and finance management, office and legal work, human resource management, computer literacy, international business strategy, and commercial research techniques.

Cashier and shop assistant at Tekkie Town, Baywest Mall (2020-11 – 2021-01)

• Keep the store clean and tidy.
• Promote products to meet sales targets.
• Rotate and replace stock. Unpack deliveries, stock shelves and arrange displays.
• Service customers and handle exchanges.

Sales Associate at Quicksilver and Billabong (Boardriders) (2021-10 – 2022-10)

• Promotes sales and assist in store achieving sales and targets to qualify for incentive.
• Maintained excellent merchandising standards.
• Conduct general housekeeping. Contributed to good store security and stock control.
• Ensure companies policies and rules are followed at all times.
• Participated in multiple stock takes. Ensure portfolios and training documents were up to-date.

Inbound New Business Agent at Discovery Health (Pty) Ltd (2022-11 – 2023-04)

• Receiving incoming calls from member's, brokers and employers.
• Answering questions related to health application policy. Provide information {status of application/outstanding requirements, TAT for feedback}
• Resolving issues or concerns regarding products or services. Escalating issues when necessary. Documenting calls.
• Follow a script flow {Exact}
• Meeting performance metrics: {100% SSM} {0 DPMO} {TMBR of 9-10}

Outbound New Business Agent at Discovery Health (Pty) Ltd (2023-05 – 2025-01)

• Make outbound calls to member's, brokers and employer contacts as required to address questions/inquiries and status of the application.
• Communicate effectively and professionally with clients and teammates at all times.
• Adherence to work schedule.
• Recognize and follow call flows with script.
• Research information using multiple systems. Relay research findings and outcomes to customers.
• Identify and escalate appropriate issues. Clearly document call information and encounter in call logs. Quickly transition from one task to another Consistently meet and attain required performance: {100% SSM} {100%-150% Production} {0 DPMO}

National Diploma in Financial Accounting in Financial Accounting – CTU Training Solutions (2020 – 2023)

National Senior Certificate - Bachelor's Pass in General Education – Linkside High School (2015 – 2019)