Keagan Scholtz

I bring a comprehensive set of skills that I believe will be valuable to the company. In my Customer Service Advising and Mentoring role, I honed my abilities in interpersonal and soft skills, providing a firm foundation for the Receptionis position. My customer service, people-centric nature, and compassion have afforded me excellent communication skills.

I am excited to contribute my talents and proficiency in critical thinking toward your team efforts. As an engaging communicator with a proven track record in problem solving, my focus on building strong professional relationships has been a beneficial asset throughout my career.

Cash Crusaders. As a Retail Salesman selling new and second-hand goods. A variety of products that I have sold to my clients and most importantly made them knowledgeable of the benefits of each item sold.

Exl Service (New Zealand campaign vehicle & home insurance) As a Customer Service Advisor with sales capabilities required to open and close leads, through products and services provided by the company.

Capita SA (British Gas campaign gas & Electricity supply) As a Customer Service Advisor in the BPO industry with sales capabilities required to open and close leads, through products and services provided by the company. Managing for their active gas and electricity supply.

Wns Global (British Gas campaign gas & electricity supply) As a Customer Service Advisor in the BPO industry, with sales capabilities required to open and close leads, through products and services provided by the company. Managing customers’ accounts for their active gas and electricity supply.

Obtained a Mentoring position wherein I oversaw and mentored 8+ agents per nesting team for the duration of three months. In this role I was responsible for being effective and resourceful to my fellow trainees in the nesting space, supporting them and also managing them through time schedules.

Washington Drive Primary School

Position: PYEI Teacher Assistant

Duties: Help teachers prepare lesson plans

Set up necessary material for classes (e.g. projectors, chemistry sets)

Track student attendance and class schedules

Review material taught in class with individual students with learning challenges

Work with smaller groups of students for remedial teaching or reinforcing the learning process

Escort and supervise students in field trips and school activities

Make sure classrooms are safe and tidy before classes start

Assist teachers with various tasks, like grading assignments and informing parents of their children’s progress

Help students adjust, learn and socialize and report to teachers about possible behavioral issues

Duration: Currently employed

Reference: Mrs Van Rensburg (Reporting Educator)

School attended - Muizenberg High

Highest grade passed - grade 12

year 2019

Matric

Subjects taken

English Home Language

Mathematical Literacy

Creative arts

Life Sciences

Hospitality

Afrikaans

Life orientation

Contact Reference: Mrs Jacobson (Principal)