Keamogetse Mathe

Experienced Fleet Administrator, Fleet Maintenance Consultant, and Quality Assurance Professional with over 14 years of experience across the automotive, financial services, telecommunications, and entertainment industries. Proven expertise in fleet management, vehicle maintenance coordination, contract administration, quality assurance, customer service, claims administration, reporting, and stakeholder engagement. Strong ability to manage high-volume workloads, resolve complex customer queries, improve operational processes, and maintain compliance with service standards.

A results-driven professional committed to delivering exceptional customer experiences and operational excellence.

Fleet Administrator - WesBank

(2024-05)

• Manage fleet assets and vehicle maintenance processes.
• Upload, review, and approve vehicle repair quotations.
• Facilitate maintenance processes and ensure service excellence.
• Resolve customer queries and provide technical support.
• Create quotations and onboard new government fleet vehicles.
• Modify contracts, including long-term contracts, cost centre updates, and site changes.
• Execute fleet contract management activities.
• Support fleet performance monitoring and business planning initiatives.
• Ensure compliance with Treating Customers Fairly (TCF) principles.
• Handle customer complaints and provide effective resolutions.

Fleet Managed Maintenance & Contact Centre Consultant - WesBank

(2023-02 - 2024-05)

• Coordinated maintenance and repair services for government fleet vehicles nationwide.
• Scheduled vehicle servicing, repairs, roadside assistance, and accident assessments.
• Uploaded and approved maintenance quotations.
• Processed claims administration and repair authorizations.
• Managed repair costs, warranties, invoices, and insurance claims.
• Liaised with transport department officials and service providers.
• Compiled technical reports and arranged vehicle inspections.
• Escalated and resolved maintenance-related issues efficiently.

Quality Assurance Agent - Dash BPO

(2021-02 - 2023-01)

• Conducted call monitoring and quality evaluations.
• Identified performance gaps and training opportunities.
• Prepared quality assurance reports and feedback sessions.
• Facilitated calibration meetings with management and clients.
• Investigated quality-related concerns and implemented corrective actions.
• Analyzed trends and performance data.
• Supported coaching, training, and continuous improvement initiatives.

Quality Assessor - Cartrack

(2016-01 - 2020-12)

• Assessed customer interactions to ensure quality and compliance standards.
• Conducted coaching and mentoring sessions for staff.
• Compiled monthly quality performance reports.
• Identified areas for service improvement and compliance enhancement.
• Developed quality assurance and customer service training materials.
• Facilitated quality training programs across multiple branches nationwide.

Quality Assurance Agent - Trustco Financial Services

(2014-03 - 2015-09)

• Evaluated sales recordings for compliance and quality standards.
• Produced detailed quality assessment reports.
• Conducted coaching and performance feedback sessions.
• Identified training requirements and development opportunities.
• Compiled monthly quality assurance reports.

Quality Assurance Consultant - Standard Bank

(2012-01 - 2013-12)

• Captured and maintained customer account information.
• Monitored FICA compliance requirements.
• Investigated compliance-related queries.
• Reviewed customer documentation and account status.
• Assisted with fraud prevention and reporting activities.

Customer Service Consultant - Standard Bank

(2011-04 - 2011-12)

• Assisted customers with account and service-related enquiries.
• Delivered professional customer support and issue resolution.
• Escalated complex matters to relevant departments when required.

Call Centre Agent - MultiChoice

(2009-12 - 2011-03)

• Managed customer enquiries and service requests.
• Provided product and account-related support.
• Maintained customer satisfaction and service quality standards.

Sage Pastel Computerised Bookkeeping - Bookkeeping - Institute of Certified Bookkeepers (ICB) (2019 - 2019)

National Senior Certificate (Matric) - Sir John Adamson High School (2007 - 2007)