Director at Haven Aid NPC (2024-01 – Present)
Provide strategic leadership for Haven Aid by advancing organisational growth, digital transformation, research, governance, and technology innovation while developing integrated solutions that strengthen education, professional practice, and community impact.
- Provide executive leadership for Haven Aid's organisational strategy, governance, operations, and long-term growth.
- Develop strategic partnerships supporting organisational growth, collaborative research, technology adoption, funding opportunities, and sector engagement.
- Directed the design and development of the Haven Connect System, an integrated digital ecosystem supporting professionals, students, organisations, and communities.
- Led the development of Haven Quest, an AI-assisted professional readiness simulation designed to strengthen competency-based learning within social work education.
- Established the Haven Knowledge Hub, creating Haven Aid's official research and publication platform for multidisciplinary knowledge sharing.
- Lead the organisation's artificial intelligence strategy, promoting responsible, ethical, and practical AI implementation across digital platforms.
- Direct product strategy, technology roadmaps, systems planning, and digital innovation initiatives aligned with organisational objectives.
- Oversee website development, digital publishing, search engine optimisation (SEO), generative engine optimisation (GEO), and digital communications.
- Develop organisational governance frameworks, digital policies, operational standards, and implementation documentation.
- Author and publish multidisciplinary research covering artificial intelligence, educational technology, digital governance, professional readiness, and organisational innovation.
- Deliver guest lectures, webinars, seminars, workshops, and professional presentations for higher education institutions and sector stakeholders.
- Collaborate with universities, professional organisations, and governing bodies to support professional learning, innovation, and Continuing Professional Development (CPD) initiatives.
- Represent Haven Aid through strategic partnerships, research collaborations, public engagement, and technology-driven initiatives that advance organisational and sector development.
- Develop technology commercialisation and licensing strategies supporting institutional adoption and long-term sustainability of Haven Aid's technology platforms.
- Establish strategic partnerships with universities, professional organisations, and sector stakeholders to support product implementation and organisational growth.
- Translate research, organisational needs, and user requirements into scalable products with defined adoption, implementation, and growth strategies.
Director at Haven Systems Development (HSD) (2024-01 – Present)
Lead Haven Aid's technology and innovation division by designing, developing, and continuously advancing digital products, artificial intelligence solutions, and integrated organisational systems that strengthen education, professional practice, research, and digital transformation.
- Founded and established Haven Systems Development (HSD) as Haven Aid's dedicated technology and innovation division.
- Lead technology commercialisation strategies supporting institutional adoption, licensing, long-term sustainability, and product growth.
- Develop implementation and adoption frameworks enabling universities, organisations, and professional partners to successfully deploy Haven Aid technologies.
- Direct the strategic planning, architecture, and continuous development of Haven Aid's digital technology ecosystem.
- Lead the end-to-end design, development, and delivery of digital platforms from concept through implementation and continuous improvement.
- Define product strategy, feature roadmaps, and long-term technology planning aligned with organisational objectives.
- Design scalable digital systems, operational workflows, and user-centred experiences that improve efficiency and service delivery.
- Lead the implementation of artificial intelligence solutions that support education, professional practice, research, and organisational decision-making.
- Oversee website development, platform architecture, digital infrastructure, and performance optimisation across Haven Aid's digital ecosystem.
- Develop governance frameworks, technical documentation, implementation standards, and system specifications supporting sustainable platform growth.
- Guide software testing, quality assurance, continuous platform enhancement, and user experience improvements.
- Develop licensing models and digital service strategies supporting institutional partnerships and long-term sustainability.
- Integrate secure digital workflows, payment capabilities, communication tools, and automation into organisational platforms where appropriate.
- Translate organisational challenges into practical, research-informed technology solutions that create measurable operational value.
- Develop strategic partnerships and collaborative initiatives that strengthen organisational growth, research, education, funding opportunities, and technology adoption.
Logistics & Operations Specialist at PNA Agency (2021-01 – 2021-12)
Contribute to the efficient operation of a fast-paced commercial environment by supporting logistics, warehouse operations, inventory management, operational coordination, and process efficiency while maintaining high standards of accuracy, organisation, and service delivery.
- Coordinate daily warehouse, logistics, and operational activities to ensure the efficient movement, storage, and distribution of stock.
- Manage inventory control processes, stock movements, inventory accuracy, and reconciliation activities to maintain operational reliability.
- Prepare and maintain operational documentation, inventory records, and supporting reports that contribute to informed operational decision-making.
- Support receiving, dispatch, stock allocation, and warehouse coordination while maintaining structured operational workflows.
- Maintain high standards of stock organisation, workplace efficiency, and operational compliance within a dynamic working environment.
- Identify opportunities to improve operational workflows, inventory processes, and day-to-day efficiencies.
- Work collaboratively across operational teams to ensure business continuity, productivity, and service excellence.
- Strengthen analytical thinking, problem-solving, time management, and organisational skills through practical operational experience.
