Kearabilwe Mercia

Dedicated, enthusiastic and result driven individual with a proven track record in dispatch logistics, fleet coordination and supply chain optimization. Combines technical expertise in distribution strategy with high-level customer service experience to bridge the gap between operational efficiency and client satisfaction. Adapt at navigating fast paced environments, resolving transit blocks in real-time and maintaining clear lines of communication with carriers, warehouse teams and managers to ensure seamless on time delivery.

Dispatch Clerk - Pick n Pay Group

(2022-02 - 2023-12)

• Acted as they key liaison between corporate clients, carries and internal supply chain teams to provide real time shipment updates.
• Coordinating with drivers/driver partner.
• Ensuring orders are delivered on time.
• Proving precise logistics for drivers to follow along with their routes.

Medical aid billing - JE Tshabalala Biokinetics

(2025-06 - 2026-06)

• Billing patient medical aid.
• Administration duties.
• Filling.

Customer Service Consultant - Bidvest Bank

(2020-02 - 2021-01)

• Answering the telephone in a professional and friendly manner.
• Proving information about service, products and promotions.
• Addressing customer complaints and resolving issues in a prompt and professional manner.

Higher Certificate - Logistics and Supply Chain Management - Rosebank College (2026)

National Certificate - Kele Secondary School (2015)