Kedibone Mashigo

Quality Assurance and Food Safety Specialist with experience in BRCGS-certified environments, specialising in internal auditing, supplier quality assurance, and food safety systems management. Proven track record of reducing non-conformances, improving product quality outcomes, and driving continuous improvement initiatives. Experienced in leading audit sections, implementing digital quality systems, and ensuring compliance with HACCP, GMP, and regulatory standards.

Quality Assurance & Training Lead - Global Macadamias - Nelspruit, South Africa

(2024-04)

• Delivered structured training programmes to 270+ employees, improving compliance and operational performance
• Conducted quarterly internal audits across 5+ compliance areas, including acting as Lead Auditor on assigned sections
• Reduced repeat non-conformances by ~30% through CAPA implementation
• Chaired monthly BRCGS meetings, ensuring accountability and closure of audit findings
• Led the transition from a paper-based system to an online document control system, enabling remote auditing and improving traceability
• Managed customer complaint investigations, improving resolution effectiveness
• Oversaw supplier approval and evaluation processes (SQA)
• Contributed as a HACCP team member, supporting risk mitigation

Quality Control Supervisor (Citrus Industry) - Twypack Packhouse - Nelspruit, South Africa

(2023-01 - 2024-04)

• Supervised a team of 18 employees in a production environment
• Achieved 95% white arrivals rate, ensuring product quality and minimal damage
• Recruited, onboarded, and trained 11 employees
• Implemented strict quality control from intake (drenching) to packing
• Managed workforce scheduling and improved operational efficiency

Customer Service Consultant - Spirit Airlines & Instacart (Senior Service Line) - CCI Call Centers & CapabilityBPO - Durban, South Africa

(2019-06 - 2021-12)

• Delivered high-volume international customer support
• Maintained ~95% CSAT monthly
• Managed escalations and complex queries
• Developed strong communication and problem-solving skills

Postgraduate Diploma - Management - North-West University (2025-01 - 2026-03)

PGCE - Natural Sciences & Agricultural Sciences - Stadio Higher Education (2021-01 - 2022-05)

BSc (Hons) - Agronomy - University of Zululand (2015-01 - 2018-12)