Care Coordinator - Auxiliary Nurse Level at Myclinic Healthcare Management (2023-01 – Present)
Compassionate and dedicated Patient Care Coordinator managing seamless patient care, appointments, and clinic operations.
- Managed patient appointments, ensured smooth patient intake, and assisted with routine clinical and administrative tasks
- Coordinated patient care by liaising with healthcare professionals to ensure timely and effective care, contributing to clinic operational efficiency
- Conducted patient triage, checked vital signs, prioritized urgent cases, and facilitated patient flow in a timely manner
- Assisted with minor procedures and supported preventive care measures such as scheduling wellness visits and screenings
- Educated patients on wellness and preventive care in alignment with treatment plans
- Managed appointment scheduling, reducing no-shows by effectively coordinating follow-ups and providing reminders
- Acted as liaison for patients post-visit, ensuring necessary follow-ups on recovery, lab results, and subsequent care
- Coordinated referrals to specialists and ensured smooth transitions for patients requiring specialized care
- Maintained and updated Electronic Health Records (EHR) to ensure accurate and complete patient information
- Adhered to strict compliance standards, ensuring documentation met regulatory requirements for confidentiality and security
- Prepared and coordinated lab samples for collection and ensured timely processing
- Managed incoming lab results, escalating urgent findings and communicating results to patients under clinical guidance
- Maintained clean and organized diagnostic environment to support workflow efficiency
- Monitored and managed medication stocks, ensured proper storage and inventory control, and coordinated with pharmacy for reordering
- Assisted with patient education on prescribed medications, providing instructions in collaboration with healthcare professionals
- Maintained cleanliness and organization across clinic areas, adhering to infection control SOPs
- Managed medical equipment readiness, ensuring all tools were functional and ready for use, reporting issues for repair
- Regularly monitored and replenished medical and office supplies to maintain optimal clinic operations
- Managed front desk operations, providing welcoming environment for patients, greeting them, and assisting with check-ins
- Ensured timely and accurate enrollment of patients in medical aid value-based programs (e.g., PPOSERVE/GEMS, Discovery Keycare)
Assistant Nurse at Dr Semetsi & Partner Medical Center (2022-01 – 2023-12)
Provided comprehensive patient care including medication management, blood sample collection, wound care, and health education.
- Medication Management: Dispensary of medication, monitoring adherence, and educating patients on proper use and side effects
- Blood Sample Collection: Performed blood draws for tests and assisted in processing diagnostic samples
- Wound Care: Managed wound cleaning, dressing, and post-operative care, including instructions for home care
- Pap Smear and Circumcision Aftercare: Assisted with screenings and provided post-care for circumcision wounds
- Patient Counseling: Provided education on self-care, medication adherence, and preventive health practices
- Family Involvement: Educated families on post-treatment care, including wound management and medication administration
- Sterilization and Hygiene: Ensured proper sterilization of medical instruments and maintained infection control protocols
- Patient Records: Accurately documented patient information and treatments in health records, maintaining privacy and compliance
- Clinic Operations: Assisted with scheduling, patient intake, and managing medical supplies
- Inventory Management: Monitored and replenished stock of medical supplies and equipment
Practice Assistance at Mellins iStyle (2021-01 – 2022-12)
Provided administrative support and patient management services in a practice setting.
- Patient Administration & Record Management: Opened and maintained patient files, ensuring accurate and up-to-date documentation
- Appointment Scheduling & Coordination: Managed appointment scheduling, including follow-up calls to confirm bookings and reschedule as needed
- Prescription Management: Issued and documented prescribed medications accurately, ensuring compliance with regulations and patient needs
- Patient Communication & Customer Service: Provided professional customer service by answering patient inquiries, handling requests, and offering guidance on health-related questions
- Inventory & Merchandise Organization: Coordinated and organized medical supplies and office merchandise, ensuring adequate stock levels and proper storage
- Patient Outreach & Follow-Up: Made reminder calls to patients for appointments, medication refills, and general health follow-ups to ensure continuity of care
