Keith Pillay

Dynamic Sales and Operations Manager with over 20 years of experience in healthcare administration, telecommunications, and financial services. Proven track record in driving revenue, managing high-performance teams, and maintaining exceptional customer service standards. Expert in medical billing and coding (ICD-10), CRM reporting, and strategic team leadership.

Team Manager - Ignition Group International - Durban, KZN

(2020-04 - 2022-02)

• Manage a team of sales experts to drive revenue and meet daily, weekly, and monthly KPI targets.
• Coach and motivate team members to convert inbound leads and inquiries into high-quality sales.
• Utilize CRM reporting systems to provide hourly sales updates and track team performance metrics.
• Collaborate with key leadership and departments to ensure effective communication and policy compliance.

Team Manager - Ignition Group International - Durban, KZN

(2024-04)

• Manage a team of sales experts to drive revenue and meet daily, weekly, and monthly KPI targets.
• Coach and motivate team members to convert inbound leads and inquiries into high-quality sales.
• Utilize CRM reporting systems to provide hourly sales updates and track team performance metrics.
• Collaborate with key leadership and departments to ensure effective communication and policy compliance.

Remote/Field Sales Representative - COA Executive Group

(2022-03 - 2024-03)

• Managed direct sales of long-term funeral policies to new and existing client profiles.
• Executed value-added service strategies to encourage plan upgrades and policy reinstatements.
• Handled member queries, premium collections, and brand ambassador responsibilities.

Sales Expert (AT&T Campaign) - Ignition Group International - Umhlanga, KZN

(2019-04 - 2020-03)

• Converted inbound telecommunications leads for internet, entertainment, and Smart Home Security.
• Fact-found and probed customer needs to create bundled deals and cross-selling opportunities.

Medical Bureau Manager - PM Consulting - Musgrave, KZN

(2018-05 - 2018-08)

• Oversaw daily operations of the billing and coding department, ensuring regulatory compliance.
• Managed and trained coding staff, performing regular audits to ensure data accuracy and revenue cycle efficiency.

Section Head of PCNS Client Services - Board of Healthcare Funders - Johannesburg, Gauteng

(2003-06 - 2018-04)

• Promoted from Contact Centre Agent (2003-2013) to Section Head (2014-2018).
• Facilitated organic growth and improved customer experience through expert knowledge of NHRPL Coding and medical regulations.
• Managed the approved budget and developed team workflows to ensure robust service delivery.
• Served as Health and Safety Representative (2005-2017), conducting onsite inspections and emergency evacuations.

Matric - Palmview Secondary School

Trusteeship Training - Wits Business School