Team Manager - Ignition Group International - Durban, KZN
(2020-04 - 2022-02)
- Manage a team of sales experts to drive revenue and meet daily, weekly, and monthly KPI targets.
- Coach and motivate team members to convert inbound leads and inquiries into high-quality sales.
- Utilize CRM reporting systems to provide hourly sales updates and track team performance metrics.
- Collaborate with key leadership and departments to ensure effective communication and policy compliance.
Team Manager - Ignition Group International - Durban, KZN
(2024-04)
- Manage a team of sales experts to drive revenue and meet daily, weekly, and monthly KPI targets.
- Coach and motivate team members to convert inbound leads and inquiries into high-quality sales.
- Utilize CRM reporting systems to provide hourly sales updates and track team performance metrics.
- Collaborate with key leadership and departments to ensure effective communication and policy compliance.
Remote/Field Sales Representative - COA Executive Group
(2022-03 - 2024-03)
- Managed direct sales of long-term funeral policies to new and existing client profiles.
- Executed value-added service strategies to encourage plan upgrades and policy reinstatements.
- Handled member queries, premium collections, and brand ambassador responsibilities.
Sales Expert (AT&T Campaign) - Ignition Group International - Umhlanga, KZN
(2019-04 - 2020-03)
- Converted inbound telecommunications leads for internet, entertainment, and Smart Home Security.
- Fact-found and probed customer needs to create bundled deals and cross-selling opportunities.
Medical Bureau Manager - PM Consulting - Musgrave, KZN
(2018-05 - 2018-08)
- Oversaw daily operations of the billing and coding department, ensuring regulatory compliance.
- Managed and trained coding staff, performing regular audits to ensure data accuracy and revenue cycle efficiency.
Section Head of PCNS Client Services - Board of Healthcare Funders - Johannesburg, Gauteng
(2003-06 - 2018-04)
- Promoted from Contact Centre Agent (2003-2013) to Section Head (2014-2018).
- Facilitated organic growth and improved customer experience through expert knowledge of NHRPL Coding and medical regulations.
- Managed the approved budget and developed team workflows to ensure robust service delivery.
- Served as Health and Safety Representative (2005-2017), conducting onsite inspections and emergency evacuations.
