Keletso Letlake
Help desk - Desk side Support
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About
I carry with me strong skills in Active Directory, Microsoft 365, Google WorkSpace, Webex, Microsoft Intune, Help Desk, basic Network knowledge/ troubleshooting. Managing user accounts. Granting users access/licenses as per request. Remote supporting users that work from home. Work on updating IT reports on a weekly basis.
Experience
Help desk - Desk side Support at Sutherland SA Pty Ltd (2024-09 – Present)
- Managing user accounts.
- Remotely support users that work from home.
- Work on updating IT reports on a weekly basis.
- Solving tickets logged as per SLA requirements.
- Maintaining an updated assets register.
- Make sure user working stations are up-to-date with the latest Windows updates.
- Set up user machines as per requirements.
- Escalate or raise tickets with relevant higher teams for support.
Support Technician at Enabling Solutions Pty Ltd (2024-04 – 2024-08)
- Set up user working stations.
- Resolved logged tickets in a timely manner.
- Managed user printer access.
- Logged relevant tickets with service providers for maintenance.
- Managed user licenses on Microsoft 365 admin portal.
Technical Support Technician at National Agricultural Marketing Council (2023-04 – 2024-03)
- Resolved tickets logged for support in a timely manner.
- Took care of IT peripherals/assets procurement.
- Managed user accounts.
- Managed Microsoft 365 admin portal.
- Kept assets register up-to-date.
- Logged requests for offsite backup tapes with service provider.
- Raised requests for Printer toners and maintenance.
- Granted users printer access.
Education
Diploma in Network Management – Rosebank College (2019 – 2022)
National Senior Certificate – Queens Private School (2013 – 2017)
