Kelly Henry

Veterinary Practice Administration and Operations professional with extensive experience supporting veterinary teams, animal health organisations and pet owners through organised administration, compassionate client service and efficient practice coordination. Experienced in managing appointments, maintaining confidential clinical records, supporting veterinarians, coordinating suppliers and delivering exceptional client care in fast-paced environments. Brings additional experience from Hill's Pet Nutrition, executive administration, hospitality management and international aviation, providing a unique combination of operational expertise, relationship management and calm decision-making under pressure.

A practical technology user with experience in ezyVet, Microsoft 365, Google Workspace and Artificial Intelligence tools including ChatGPT, Claude, Google Gemini, Microsoft Copilot and Perplexity AI to improve documentation, research and administrative efficiency. Driven by a genuine passion for animal welfare and committed to supporting veterinary professionals in delivering exceptional patient and client care.

Veterinary Practice Administrator at The Animal Hospital & Vetshop

Supported veterinarians and nursing staff by coordinating appointments, maintaining accurate records and ensuring the smooth daily operation of a busy veterinary practice.

• Managed appointments, client communication and patient records using the ezyVet practice management system.
• Maintained confidential patient and client information accurately and professionally.
• Processed payments and supported reception and front-office administration.
• Assisted veterinarians by ensuring appointments, documentation and client communication were efficiently coordinated.
• Delivered compassionate customer service to pet owners during both routine consultations and emotionally challenging situations.
• Built trusted relationships with clients through professionalism, empathy and reliability.
• Maintained organised administrative systems that supported efficient daily practice operations.

Corporate Administrator at Hill's Pet Nutrition

Supported business operations within a global leader in companion animal nutrition through organised administration, supplier coordination and stakeholder communication.

• Coordinated procurement administration and supplier communication.
• Maintained accurate business documentation and operational records.
• Built productive supplier relationships that supported efficient purchasing processes.
• Worked collaboratively across departments to support business objectives.
• Developed an understanding of companion animal nutrition and the veterinary industry.

Executive Assistant to the Managing Director at AFCANN Tissue Culture

Provide executive and operational support while managing confidential documentation, procurement coordination and business administration.

• Develop SOPs, employment contracts, policies and confidential business documentation.
• Coordinate supplier research and purchasing activities.
• Prepare executive reports and correspondence.
• Use Microsoft 365 and AI tools to improve research, documentation and workflow efficiency.
• Maintain organised records and document management systems.

Lodge Manager at H12 Africa / Delta Dunes Ltd

Managed the daily operation of a luxury safari lodge while leading a team of 21 employees and ensuring exceptional guest experiences.

• Led multidisciplinary teams and coordinated daily operations.
• Managed suppliers, purchasing and inventory.
• Introduced environmentally responsible housekeeping practices.
• Delivered exceptional customer service while managing multiple priorities.

Cabin Service Director at Qatar Airways

Delivered exceptional customer service in demanding environments.

• Trained newly recruited cabin crew during live operations.
• Managed difficult situations calmly and professionally.
• Improved inflight stock planning through accurate passenger forecasting.
• Worked collaboratively within multidisciplinary teams where safety and communication were essential.

Store Manager at The Cross Trainer

Managed retail operations, customer service, inventory and team performance.

Progressive Dog Training Diploma (Level 1) in Canine Behaviour and Handling – Pet Sense College

Diploma in Marketing Management – Damelin

National Senior Certificate – Norman Henshilwood High School