Kendra Rotenda

Results-driven and analytical professional with a strong background in economics and sales, delivering 12% average monthly sales growth and 25% increase in customer satisfaction ratings. Proven ability to analyze market trends, identify opportunities, and develop effective sales strategies, with expertise in data analysis tools, including Excel, SPSS, and Tableau. Proficient in CRM software, with a strong passion for driving business growth and improvement.

Sales Associate - OBC Company

(2024-03 - 2025-03)

• Exceeded Sales Targets consistently met or exceeded daily/weekly sales targets, achieving an average sales increase of 12% month-over-month.
• Provided Exceptional Customer Service responded to 95% of customer inquiries within 1 minute, resulting in a 25% increase in customer satisfaction ratings.
• Maintained High Product Knowledge achieved a 90% or higher score on product knowledge assessments, ensuring accurate recommendations and driving sales.
• Improved Inventory Management implemented efficient inventory management strategies, reducing stock discrepancies by 18% and improving stockroom organization.
• Consistently Met Visual Merchandising Standards maintained a 95% or higher visual merchandising compliance rate, ensuring a visually appealing store environment.

BCom - Economics - University of Venda (2024)

Matric - Mmushaathoni Secondary School (2020)