Keneilwe Dire

Client-focused operations and campaign delivery professional with 6+ years' experience managing stakeholder relationships, coordinating cross-functional teams, and delivering projects in fast-paced environments. Skilled at keeping campaigns organised, communication clear, and work moving smoothly from brief through to final delivery. Known for being proactive, detail-oriented, and calm under pressure.

Account Manager / Operations Director at Dolph Graphic Video (2025-01 – Present)

Managed multiple client accounts within a fast-paced advertising production environment. Lead end-to-end project delivery from briefing through final output. Act as key liaison between clients, creatives, and internal teams.

• Managed multiple client accounts within a fast-paced advertising production environment, ensuring seamless communication and on-time project delivery
• Lead end-to-end project delivery from briefing through final output, ensuring structured coordination across multiple stakeholders
• Acted as the key liaison between clients, creatives, and internal teams to maintain alignment and quality output
• Facilitate cross-functional meetings to align objectives, manage risks and ensure project transparency
• Coordinate creative, production, post and operational teams across concurrent projects
• Oversee timelines, budgets and resourcing to maintain accountability and delivery standards
• Identify stakeholder concerns early and implement mitigation strategies to prevent escalation
• Built strong client relationships through proactive communication, problem-solving, and a solutions-driven approach

Operations Manager at Dolph Graphic Video (2023-01 – 2025-01)

Managed cross-department workflows, traffic scheduling and resource allocation. Improved internal communication processes and coordinated suppliers under tight deadlines.

• Managed cross-department workflows, traffic scheduling and resource allocation
• Improved internal communication processes to support transparency and efficiency
• Coordinated suppliers and stakeholders under tight deadlines
• Supported budgeting, quoting and operational logistics
• Partnered with finance to monitor expenditure and ensure cost control

Producer / Studio Manager at Audio Militia (2020-01 – 2023-01)

Managed multiple client projects simultaneously from briefing to delivery. Promoted from Studio Manager to Producer in October 2022. Served as communication bridge between clients, creatives and technical teams.

• Managed multiple client projects simultaneously from briefing to delivery
• Served as communication bridge between clients, creatives and technical teams
• Facilitated status meetings and structured stakeholder updates
• Built production schedules and tracked milestones to ensure workflow continuity
• Prepared reporting documentation, quotes and invoices
• Coordinated studio resources and vendor relationships

Office Manager at The Luncheon (2017-01 – 2019-01)

Managed operational administration and internal documentation systems. Supported client communication and expense tracking.

• Managed operational administration and internal documentation systems
• Supported client communication and expense tracking
• Maintained structured reporting and workflow organisation

Diploma in Media Studies – Boston Media House (2013-01 – 2015-12)

Short Course in Operations Management – Wits University (2024-01 – 2024-12)