Keneilwe Marishane
Patient Support & Healthcare Administrative Consultant
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About
Award winning Behavioural Sciences graduate with a completed Bachelor of Arts Honours in Sociology and professional experience in healthcare administration, client engagement, insurance sales and stakeholder communication. Recognised for outstanding performance through top performer and attendance awards, demonstrating a consistent commitment to excellence, professionalism and service delivery. Experienced in record management, regulatory compliance, CRM systems, administrative coordination and confidential information handling.
Passionate about supporting people and organizational success through strong administrative, communication and problem-solving skills.
Experience
Patient Support & Healthcare Administrative Consultant - Health Window
(2025-06)
- Coordinate high-volume outbound patient engagement to support medication adherence programmes and continuity of care.
- Confirm medication requirements and accurately coordinate prescription orders for patients.
- Arrange medication deliveries while liaising with relevant service providers to ensure timely fulfillment.
- Respond professionally to patient enquiries regarding medication, treatment processes and healthcare services.
- Maintain confidential electronic patient records by updating patient profiles and documenting all interactions accurately.
- Monitor patient progress through follow-up communication and proactive case management.
- Identify, document and escalate complex patient concerns, complaints and service issues to the appropriate teams.
- Report adverse drug reactions and adverse events in accordance with healthcare compliance and pharmacovigilance procedures.
- Utilise Microsoft Outlook, Microsoft Teams and CRM systems to coordinate communication, manage workloads and support operational efficiency.
- Consistently deliver high-quality patient service while meeting performance expectations.
Insurance Sales Consultant - Tele-Tech
(2024-10 - 2025-05)
- Maintain comprehensive product and service knowledge to effectively assist customers with enquiries and recommend appropriate insurance solutions.
- Reaching out to customers or prospects to promote insurance products or services and follow up on previous interactions.
- Consistently met and exceeded monthly sales targets
- Managed customer objections using behavioural persuasion strategies
- Captured and updated client data accurately using CRM software
- Ensured compliance with insurance regulatory requirements
- Ensured customer satisfaction through effective communication and persuasive skills.
Education
Bachelor of Arts Honours - Sociology - University of South Africa (UNISA) (2026)
Bachelor of Arts - Behavioural Sciences (Sociology & Psychology) - North-West University (Potchefstroom campus) (2022)
