Kenneth Gondwe Samson

Maintained accurate records of maintenance activities and equipment servicing for audit and compliance purposes. Performed routine maintenance and repairs on electrical and mechanical systems to ensure operational efficiency.

Maintenance Technician - Virgin active - Pretoria Central

(2017-10 - 2021-12)

• Maintained accurate records of maintenance activities and equipment servicing for audit and compliance purposes.
• Performed routine maintenance and repairs on electrical and mechanical systems to ensure operational efficiency.

Bus ticket inspector - TickTech - Pretoria east

(2022-09 - 2024-09)

• Conducted thorough ticket inspections ensuring all passengers had valid tickets, effectively reducing fare evasion.
• Provided clear and polite communication to passengers regarding ticketing policies and fare regulations, enhancing customer experience.
• Recorded and reported any incidents or suspicious activities during inspections, contributing to overall passenger security.
• Assisted in resolving passenger queries and complaints related to tickets and fares, demonstrating problem-solving skills.
• Verified passenger identities to ensure compliance with transport regulations, maintaining a high level of service integrity.

Bus ticket inspector - NWS - Pretoria west

(2024-12)

• Conducted thorough ticket inspections ensuring all passengers held valid tickets, significantly reducing fare evasion.
• Resolved passenger queries and complaints related to ticketing and fares with professionalism and effective problem-solving.
• Communicated clearly and courteously with passengers regarding ticketing policies, enhancing overall customer service experience.

Grade 12 - Ithuteng Commercial High school (2010-01 - 2012-12)

Diploma - Information Technology - Pc training and business college (2013-01 - 2015-12)