Ketty Vureni

Motivated and technically skilled IT graduate holding dual National Certificates in IT System Support and IT Technical Support from CTU Training Solutions. Backed by practical, hands-on Work Integrated Learning (WIL) experience at Foci Group, where real-world responsibilities included full desktop system assembly, cloud server provisioning, and enterprise network configuration. Demonstrates a solid foundation in Microsoft Azure, SharePoint, Active Directory, and Windows OS deployment, complemented by strong troubleshooting instincts across hardware, software, and network layers.

Known for clear communication with both technical teams and non-technical end users, with a proactive approach to problem-solving and a genuine passion for delivering reliable IT support. Seeking an entry-level IT Support Technician role within a forward-thinking organisation where technical skills can be applied, expanded, and continuously developed.

IT Technician / Cloud Solutions Engineer (WIL) at Foci Group (2026-03 – 2026-04)

• Assembled and configured complete desktop workstations from scratch, including CPU, RAM, motherboard, storage, and cooling components — ensuring hardware compatibility and optimal performance.
• Installed, activated, and configured Windows 10/11 operating systems across multiple machines; performed post-installation maintenance, driver updates, and system optimisation.
• Provisioned Microsoft Azure cloud servers and configured SharePoint environments to support document management and organisational collaboration workflows.
• Carried out network maintenance tasks including DNS and DHCP configuration, IP addressing, and systematic troubleshooting of connectivity faults to restore service promptly.
• Performed comprehensive hardware diagnostics and executed basic system repairs within a simulated production environment, minimising potential downtime.
• Configured Active Directory organisational units (OUs) for structured user and resource management; completed WordPress installations and basic site setup for internal web projects.
• Utilised PowerShell to run administrative commands, perform system diagnostics, and automate repetitive IT management tasks.
• Delivered first-line technical support to internal clients, diagnosing issues and communicating clear, user-friendly solutions both verbally and in writing.

National Certificate in IT System Support – CTU Training Solutions (2024-11)

National Certificate in IT Technical Support – CTU Training Solutions (2023)