Kgahliso Rantsieng

ICT Trainee with recent hands-on experience in network troubleshooting, call logging optimization, and assets management. Demonstrated ability to enhance ICT support efficiency by reducing times by 20% and ensuring continuous connectivity. Skilled in application testing, collaborating effectively with development teams to resolve software issues and improve user experience.

ICT Trainee (Administrator) - CLV GROUP Pty (LTD)

(2022-09 - 2023-08)

• Setting up new user accounts and overseeing passwords and security measures.
• Troubleshooting problems with computer networks, ensuring the availability of network resources and services.
• Ensured optimal functionality of CCTV and Internet system.
• Partnered with team members to maintain cable connections, ensuring seamless communication and data transfer across departments.
• Optimised call logging procedures, reducing response time by 20%, and improving overall ICT support staff.
• Diagnosed and resolved network issues, ensuring continuous connectivity and reducing downtime, which improve overall productivity.
• Registered and manage IT assets, ensuring accurate inventory tracking and effective resource allocation.

Tester (Software) - Ntumba and Associates (CoachTimes)

(2020-12 - 2021-11)

• Testing application according to user stories.
• Writing the results on Trello board and on spreadsheet.
• Collaborate with development teams to identify and resolve software issues, enhancing application reliability and user experience.

Diploma - Information Technology - Richfieled Graduate Institute of Technology (2017-01 - 2019-12)