Kgaugelo Marcus

Experience

 POSITION HELD: ADMINISTRATOR (SANDF GLIS/SOUTH AFRICAN ARMY FOUNDATION) 

 Company Name: South African army foundation

 PERIOD: April 2013-28february 2021

MOVEMENT CLERK

• Collecting claims from Army headquarters daily.
• Register the incoming post.
• Record receiving data in company database.
• Submitting payment schedule of claims paid to HR AND MAINTANANCE for filing and audit.

CLAIMS ADMINISTRATOR (SANDF GLIS AND ARMY FOUNDATION)

• Registration of claims.
• Assist clients with claims related problems and report all deviations to reporting level.
• Dealing with clients and processes in line with company procedures.
• Handling all information on basis of trust.
• Gathering all the relevant supporting documents to further the claims process.
• Ensure adherence to claims and underwriting guidelines.
• Attend to walk-in clients to complete claim forms (funeral, life cover and disability).
• Management of calls in a professional and efficient manner.
• Follow up calls where and when necessary.
• Load claims information onto claims system.
• Creating a client file.
• Ensure that claims item is deleted with insurer after finalization of claim.
• Compile and submit outstanding claims report as per set standard.
• Improving turn-around times on claims by delivering service excellence
• Ensure data integrity on all system. 
• Data collection and processing of transactions.
• Recon the batch paid, courier claims to the underwriter of the scheme.
• Attend to general correspondence and e-mails to insurer’s according to company standards.
• Attend to client queries where it is required.
• Ensure confidentiality of database information.
• Any other instruction from Management.

ADMINISTRATOR (SOUTH AFRICAN ARMY FOUNDATION)

• Meeting and greeting clients /visitors to the office.
• Operating office equipment including printers, copiers, fax machine and multimedia instruments.
• Check incoming paperwork (correspondence, claims etc.).
• Sort all papers alphabetically and according to content, dates, significance.
• Create or update records with new files and information.
• Store all paperwork in designated places securing the important document according to POPIA.
• Enter paperwork into an electronic system either by data entry or by using optical scanners.
• Setting up appointments, distributing reports and managing correspondence between the office and external bodies.
• Answering phone calls and calling clients to follow ups on appointments and payments.
• Answering customer question, providing information regarding the status of claims.
• Data capturing
• Taking minutes during meetings when appropriate.
• Respond to customer enquiries via telephone, internet (emails) and in person applying TCF principle.
• Switchboard operation when appropriate.
• Preparing board packs when appropriate.
• Monthly recon for officer’s fund scheme.
• Assisting with reservations for rainbow holiday club when appropriate.
• Generate reports from information system as required.
• Minimize or ZERO cancellations through regular and pro-active dealings with clients.

 

Skills

• Planning and organizing
• Computer literacy (word, excel, power point, outlook, access)
• Communication skills
• Database 
• POPIA ACT
• TCF principles
• Record keeping, filing and maintenance of database.

• System A knowledge
• Q link knowledge
• Mainframe knowledge
• Fund managers knowledge
• Customer service
• Fica act
• Problem solving
• Services knowledge

ACHIEVEMENTS

• Received awards 
• Recognition letters and thank you cards
• Responded to customers daily and solved 90% of their concerns.

• Contributed to good customer service.
• Incentive bonus from management every year
• Contributed in SANDF GLIS SCHEME account growth.
•  

Experience

 POSITION HELD: ADMINISTRATOR (SANDF GLIS/SOUTH AFRICAN ARMY FOUNDATION) 

 Company Name: South African army foundation

 PERIOD: April 2013-28february 2021

MOVEMENT CLERK

• Collecting claims from Army headquarters daily.
• Register the incoming post.
• Record receiving data in company database.
• Submitting payment schedule of claims paid to HR AND MAINTANANCE for filing and audit.

CLAIMS ADMINISTRATOR (SANDF GLIS AND ARMY FOUNDATION)

• Registration of claims.
• Assist clients with claims related problems and report all deviations to reporting level.
• Dealing with clients and processes in line with company procedures.
• Handling all information on basis of trust.
• Gathering all the relevant supporting documents to further the claims process.
• Ensure adherence to claims and underwriting guidelines.
• Attend to walk-in clients to complete claim forms (funeral, life cover and disability).
• Management of calls in a professional and efficient manner.
• Follow up calls where and when necessary.
• Load claims information onto claims system.
• Creating a client file.
• Ensure that claims item is deleted with insurer after finalization of claim.
• Compile and submit outstanding claims report as per set standard.
• Improving turn-around times on claims by delivering service excellence
• Ensure data integrity on all system. 
• Data collection and processing of transactions.
• Recon the batch paid, courier claims to the underwriter of the scheme.
• Attend to general correspondence and e-mails to insurer’s according to company standards.
• Attend to client queries where it is required.
• Ensure confidentiality of database information.
• Any other instruction from Management.

ADMINISTRATOR (SOUTH AFRICAN ARMY FOUNDATION)

• Meeting and greeting clients /visitors to the office.
• Operating office equipment including printers, copiers, fax machine and multimedia instruments.
• Check incoming paperwork (correspondence, claims etc.).
• Sort all papers alphabetically and according to content, dates, significance.
• Create or update records with new files and information.
• Store all paperwork in designated places securing the important document according to POPIA.
• Enter paperwork into an electronic system either by data entry or by using optical scanners.
• Setting up appointments, distributing reports and managing correspondence between the office and external bodies.
• Answering phone calls and calling clients to follow ups on appointments and payments.
• Answering customer question, providing information regarding the status of claims.
• Data capturing
• Taking minutes during meetings when appropriate.
• Respond to customer enquiries via telephone, internet (emails) and in person applying TCF principle.
• Switchboard operation when appropriate.
• Preparing board packs when appropriate.
• Monthly recon for officer’s fund scheme.
• Assisting with reservations for rainbow holiday club when appropriate.
• Generate reports from information system as required.
• Minimize or ZERO cancellations through regular and pro-active dealings with clients.

 

Skills

• Planning and organizing
• Computer literacy (word, excel, power point, outlook, access)
• Communication skills
• Database 
• POPIA ACT
• TCF principles
• Record keeping, filing and maintenance of database.

• System A knowledge
• Q link knowledge
• Mainframe knowledge
• Fund managers knowledge
• Customer service
• Fica act
• Problem solving
• Services knowledge

ACHIEVEMENTS

• Received awards 
• Recognition letters and thank you cards
• Responded to customers daily and solved 90% of their concerns.

• Contributed to good customer service.
• Incentive bonus from management every year
• Contributed in SANDF GLIS SCHEME account growth.
•  

Education

 GRADE 12(FULL EXEMPTION)

Tubake secondary school

2003-2007

Subject passed: Sepedi 

English

Afrikaans

Mathematics

Physical science

Geography

NATIONAL HIGHER CERTIFICATE (NATED) BUSINESS MANAGEMENT

Capricorn College for FET

2011-2012

Modules passed N4: Management communication

Financial accounting

Entrepreneurship and business management

Computer practice

Modules passed N5: Financial accounting

Entrepreneurship and business management

Computer practice

Sales management

Modules passed N6: Sales management

Computer practice