Kgaugelo Mowasa

Detail-oriented and highly organised Office Administrator with experience in documentation control, invoice verification, record management, scheduling, and customer coordination in a fast-paced environment. Skilled in maintaining accurate records, following operational procedures, and ensuring high levels of accuracy and compliance. Seeking to contribute strong administrative and checking skills in a warehouse or operations environment.

Office administrator- Operations support - Starbreak SA

(2024-02 - 2025-12)

• Managed and processed high volumes of windscreen repair job files using the SID system, ensuring accurate documentation, authorisations, and timely submission to insurance providers.
• Coordinated daily repair schedules, tracked job progress and followed up with technicians and suppliers to minimise delays and ensure on-time completion of work.
• Handled quotations, approvals, invoicing documentation and service-related paperwork in line with insurer and company procedures.
• Maintained accurate customer records, claim files, QA documentation, and compliance records for audit
• Acted as the primary liaison between clients, insurance companies, and repair technicians, providing regular updates and resolving queries efficiently.
• Assisted clients with insurance verification, claim initiation and end-to-end process guidance from booking to completion.
• Ensured strict adherence to Autoboys' insurance mandate, service standards and quality requirements.
• Delivered professional customer service by managing client enquiries, scheduling appointments, coordinating collections, and ensuring customer satisfaction.
• Supported high volume data processing and ensured accuracy of all captured job and financial related information.
• Assisted in prioritising daily workflow tasks to meet deadlines in a fast-paced environment.

Matric - Vryburger Hoerskool (2023)

Bachelor's degree - Bcompt in financial accounting - University of South Africa