Kgothatso Morifi

I have two (2) years experience working as a quality Assurance Analyst, making sure that quality and compliance are followed on each call made to clients and I also have over four (4) years’ experience working as a Sales and Customer Care Consultant where I provide guidance to clients in taking suitable product decisions based on their financial objectives and provide all related Administrative support. The opportunity would give me the platform to experience that passion, whilst contributing my knowledge and capabilities to remain as an asset within the division

I have enough confidence to accept challenges and grow with the organization while learning & gaining expansion of professional experience and to utilize my skills more efficiently, accept challenges, deliver quality work in a professional environment and be a part of the professional team. Interaction with clients and solve their problems. To perform challenging, creative and innovative assignments with the application of professional knowledge and skills backed by hard work, diligence & determination.

I am an assertive person who is passionate about taking on new challenges, who is also innovative and thrives for advancement.

My responsibilities include assessing call quality and behaviour of

Agents in the Call Centre (sales) by listening to live and recorded calls.

Conducting necessary coaching with the aim to improve service delivery, compliance and legislative requirements

Planning and executing training for new agents

Vetting of call recordings if and when clients have disputes or queries

I went to Pretoria west high school were I completed my matric.

I did Mathematical literacy, English, Afrikaans, Life Sciences, Geography, Life orientation and Computer Application Technology