Kgothatso Mosiuoa
Iam a hard working, self motivated team player who can adapt to any environment and can work well within a team or alone, unsupervised. I have over 10years of experience across many departments in the claims processing field, also having occupied a team leader role managing over 9 individuals, with excellent communication skills (verbal and written), negotiation skills and interpersonal skills.
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About
I am a hardworking, self-motivated individual with natural leadership, exceptional communication skills and an ability to employ practical solutions when it comes to problem solving, a team player who is organized, pays attention to detail, analytical, understands the importance of deadlines, proper clientele service and has interpersonal/intercultural intelligence. I am dedicated, disciplined, enjoy tackling challenges, have an amazing gift in research, logic, and reasoning. I ensure that the existing goals, values, integrity and reputation of an organization are always maintained in high regards and standards.
I am a fast learner, determined, driven and eager to undertake new challenges. I am able to work well under pressure, I am committed to developing, learning, high performance, problem solving and time management.
Experience
Surplus Department Claims Team Leader at MIBFA (2012-08 – Present)
- Collate department stats on a monthly basis and submit to HOD
- Assist with monthly audits, PC, telephone timekeeping and performance
- OTJ training of new staff on claims processing standards and procedures
- Checking claims of staff and providing feedback
- Dealing with overseas queries, call Centre queries and customer complains
- Taking on role of supervisor in their absence
- Assisting supervisor where needed
- Attending and coordinating meetings
- Assisting in managing non-human resources eg:stationery,furniture etc
- Assisting in ensuring general claims and estate late standards are maintained and adhered to
- Rerouting claims, tax administration and checking of claims
- Attending normal duties
- Perform quality checks and approving claims
Retirements clerk at MIBFA (2021-07 – Present)
- Prepare daily stats and updating operational reports
- Reroute claims and process retirement claims (mipf, eipf, DC, DB, withdrawals, two - pot, etc)
- Delaying with customer queries telephonically, via email and SMS
- Calculation and paying of various claims
- Utilization of functions of Natural, Oculus, Workflow systems to carry out day to day duties
- Interpretation and application of fund rules
- Administration of retirement claims correspond with external customers, members, and brokers
- Reroute claims, send claims for acceptences
- Logging two-pot claims
- Verify member details or information against system
- Liaise with different departments concerning claim
Merchandiser Level at Premier Growth Group (PGG) (2007-01 – 2007-03)
Reason for leaving : skip a month basis
- Inventory management and market trend analysis
- Provide daily statistical report
- Design engaging displays of brochures or pamphlets
- Gain new clients and retain existing clients
- Update client information
Brand Ambassador at The Creative Council (TCC) (2007-06 – 2010-07)
Reason for leaving : found permanent job
- Serve as the face and voice of the product at hand
- Educate customers of the product
- Promote brand via instore and outstore activations
- Maintain and gain new customers
- Gather and share feedback regarding client satisfaction or dissatisfaction with products
- Supper sales efforts by promoting in different areas and generating leads
Data Capturer at Enzani Technologies (2008-09 – 2009-03)
Reason for leaving :Contract ended
- Capture eskom invoices
- Produce 250 tickets per day
- Update client information
- Produce daily stats and report to manager
- Systematically organise data on database and maintain digital records
- Handle sensitive information discretely
- Generate reports and logs for future reference
Debt Collection (Practical) at Boston City Campus (Head Office) (2011-02 – 2011-09)
Reason for leaving : Contract ended
- Reach out to debtors via telephone, email and letters
- Inform of outstanding debt and negotiate repayment terms
- Maintain balance records and update stats
- Provide feedback to management
- Follow and adhere to debt collection policies (fair debt collection practices act - fdcpa)
- Handle disputes and escalate where necessary
Call Centre Agent / Administrative work at Boston City Campus (Bedfordview-Unisa Dep.) (2011-10 – 2012-06)
Reason for leaving : Contract ended
- Ensure smooth operations by managing administrative tasks like assisting with reports
- Sending class schedules to enquiring learners
- Prepare reports and stats
- Attend to telephone queries and walk in queries
- Ensure smooth internal and external communication
Education
Generic management nqf 5 – EduNetworks (2021-11 – 2022-11)
Management – Boston city campus (2009-01 – 2010-12)
Computer Course – Boston city campus (2009-07 – 2010-07)
Contact Centre support – Boston city campus (2013-07 – 2014-07)
