Systems Analyst - Team Lead at Falcorp Technologies – Consulting at Telkom (2024-10 – Present)
- System Solution Design & Integration Analysis: Designed and documented end-to-end system solutions across Telkom's digital ecosystem, translating business requirements into system flows, interface specifications, and integration designs.
- Facilitated cross-functional integration workshops to identify, analyse, and resolve system dependencies across multiple enterprise platforms.
- Documented interfaces between new and legacy systems across multiple concurrent digital initiatives; producing UML diagrams, BPMN 2.0 process models, ERDs, data flow diagrams, and functional specifications as core design artefacts.
- Requirements Definition & Technical Documentation: Analysed business and technical requirements and translated them into functional and non-functional specifications, user stories, and implementation-ready documentation.
- Produced impact assessments, integration specifications, and technical documentation, ensuring traceability from requirements through to testing and deployment.
- Conducted systems analysis of APIs, data flows, and platform integrations to validate solution feasibility and business alignment.
- SQL, Data Analysis & API Validation: Analysed REST APIs, JSON payloads, and system interfaces to validate integrations and ensure compliance with business requirements.
- Investigated data quality and integration issues, collaborating with stakeholders to resolve discrepancies and improve system accuracy.
- Utilised SQL to validate data integrity, troubleshoot incidents, support root-cause analysis, and verify solution behaviour.
- Client & Stakeholder Communication: Facilitated solution design reviews and requirements workshops, ensuring alignment between business objectives, technical solutions, and delivery outcomes.
- Collaborated with developers, architects, QA teams, and business stakeholders to refine solution designs, resolve technical issues, and support delivery.
Systems Analyst at Falcorp Technologies – Consulting at Telkom (2024-04 – 2024-09)
- Solution Delivery & Validation: Supported the delivery of digital self-service and eCommerce initiatives by validating solution designs, system interfaces, and user journeys against business requirements.
- Assisted with requirements clarification, defect analysis, and integration issue resolution throughout the software development lifecycle.
- Collaboration & Deployment: Collaborated with cross-functional teams to maintain alignment between business objectives, technical solutions, and operational processes.
- Assisted with testing and deployment readiness reviews by validating system dependencies, technical requirements, and implementation impacts.
Business System Analyst at Boxfusion PTY LTD (2021-02 – 2024-03)
Delivered end-to-end requirements analysis, data flow documentation, and technical specification writing for multiple enterprise software implementations.
- Managed requirements traceability, stakeholder query resolution, and change impact assessments throughout the full project lifecycle.
- Performed SQL and data-level analysis to validate system behaviour, support incident investigations, and confirm data integrity post-implementation.
- Collaborated with developers, QA teams, and business stakeholders on solution design, testing, and deployment across the full SDLC.
System & Support Analyst at Boxfusion PTY LTD (2020-02 – 2021-01)
- Diagnosed software issues and validated system behaviour to ensure minimal operational downtime.
- Documented support findings, technical issues, and process resolutions; guided users through enterprise system workflows.
