Director at Cargo.com (2010-12 – 2020-12)
- Developed and supervised staff by providing orientation, training, support and direction.
- Led team by example to align objectives with overall organisational strategy.
- Managed client relationships to boost retention and maximise revenue.
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Controlled expenses and allocated financial resources to reach budget goals.
- Mentored and developed new and existing employees to achieve corporate goals and objectives.
- Provided technical expertise and guidance on products and applications to meet customers' requirements and needs.
- Built successful business culture focused on performance optimisation and goal attainment.
- Analysed financial reports, making informed decisions for cost reduction and revenue maximisation.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills.
- Developed and implemented strategies to increase sales and profitability within the branch.
Branch Manager at SuperQuick Fitment Centre (2007-01 – 2010-11)
Developed and supervised staff by providing orientation, training, support and direction.
- Led team by example to align objectives with overall organisational strategy.
- Managed client relationships to boost retention and maximise revenue.
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Controlled expenses and allocated financial resources to reach budget goals.
- Mentored and developed new and existing employees to achieve corporate goals and objectives.
- Provided technical expertise and guidance on products and applications to meet customers' requirements and needs.
- Built successful business culture focused on performance optimisation and goal attainment.
- Analysed financial reports, making informed decisions for cost reduction and revenue maximisation.
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Managed branch budget, monitoring expenditures and making cost-effective decisions to maximise profitability.
- Organised and led team meetings to review performance data, set goals, and motivate staff towards achieving excellence.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Established and maintained productive relationships with key business clients to secure long-term business.
Wheel Alignment Technician at Mintys Tyres and Mags (1999-01 – 2009-12)
- Fitted weights on wheels to correct unbalance and avoid vibrations, noise or oscillations.
- Expertly fitted, balanced, and aligned tyres for a variety of vehicles to maximise safety and performance.
- Maintained a clean and organised work environment, ensuring tools and equipment were properly stored.
- Operated hydraulic jacks and tyre removal machinery safely, adhering to strict health and safety guidelines.
- Carefully removed old tyres, disposing of parts swiftly and appropriately to minimise health and safety risks.
- Rotated and balanced tyres using electronic equipment such as [Equipment] for optimum results.
- Fixed punctures by applying rubber patches or sealant on damaged tubes.
- Recommended repairs and outlined costs to customers, building trust through honest and caring feedback on vehicle condition.
- Conducted thorough inspections of tyres for signs of wear and damage, recommending suitable replacements.
- Cleaned completed tyres to remove dirt, sealants or other waste before fitting on vehicles.
- Inspected repaired types for remaining flaws, fixing identified flaws to restore tyres to working condition.
- Assessed worn tyres by checking treads and wear to ascertain suitability for retreads.
- Managed tyre stock levels efficiently, ordering new stock as needed while adhering to budget constraints.
- Processed customer transactions smoothly, handling cash and card payments for services rendered.
- Removed old oil, replace filters and added correct amount of new oil.
- Restored and replaced damaged parts to eliminate further issues.
- Conducted pressure checks and tyre rotations as part of routine maintenance services, extending tyre life.
- Referenced tyre documentation and specifications in choosing appropriate tyres for different customers' needs and vehicle models.
- Accurately measured vehicles to determine the appropriate new tyre to fit, minimising potential errors.
- Collaborated with team members to develop strategies for improving service efficiency and customer satisfaction.
- Delivered exceptional customer service by patiently addressing queries and concerns regarding tyre services.
Sales Assistant at Mintys Tyres and Mags (1999-01 – 2006-12)
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Shared new products and promotions with customer to encourage sales.
- Advised customers on product range, price, delivery, warranties and product use.
- Organised stock room, ensuring easy access to products and efficient inventory management.
