Khanya Hloni

Apple Certified Support Technician with over 2 year of experience in diagnosing and repairing iOS and macOS devices. Skilled in both hardware and software troubleshooting, customer support, and stock management. A background in sales, electrical, and mechanical engineering adds versatility and problem-solving depth. Dedicated to delivering high-quality repairs and exceptional customer service while maintaining compliance with Apple's global service standards.

Support Technician

• Diagnosed and repaired Apple devices (iOS and macOS) in line with Apple-authorised service standards
• Consistently achieved repair turnaround targets, reducing customer waiting times
• Documented all repair work, part usage, and service data with complete accuracy
• Managed stock, processed returns, and ensured proper allocation of Apple parts
• Maintained active Apple certifications and adhered to evolving repair processes
• Delivered exceptional customer support, clearly communicating diagnoses and repair outcomes

Software & Hardware Technician

• Provided support for both macOS and iOS software issues, ensuring smooth device performance
• Conducted troubleshooting for hardware faults and carried out component-level repairs
• Assisted customers with setup, upgrades, and preventive maintenance
• Balanced technical problem-solving with customer education and service

Sales & Technical Support - Cape Union Mart

• Engaged customers, assessed needs, and recommended suitable products and solutions
• Applied technical knowledge to explain product features and resolve customer concerns
• Supported sales targets by combining technical expertise with customer service

Matric - Grade 12

Electrical Engineering N3 - Electrical Engineering