Khanyisile Mpungose

A higher education professional with experience in supporting students, employability, research, stakeholder engagement as well as programme coordination. I am currently working as an Admissions officer within the higher education sector, with proven experience in engaging with various companies for staff career development as well individual career guidance. With a consultative approach to client engagement, fostering and maintaining long-term relationships.

Demonstrated success as an Admissions Officer and Online Facilitator, with a proven track record in delivering exceptional client experiences. Proficient in utilizing various CRM tools to ensure accurate client data management and adept at arranging virtual, in-person, and telephonic consultations to thoroughly understand client needs. Skilled in aligning company offerings with clients' short-term and long-term goals.

A strong communicator fluent in multiple South African languages, committed to excellence through strategic customer interactions and innovative approaches to converting leads into long term clients. Who will also potentially introduce more clients.

Admissions officer - South African College of Applied Psychology

(2023-01)

• Schedule consultations with clients to ensure that our educational courses align with their long-term goals.
• Networking and building long-term relationships with employers and sponsors
• Assist prospective students with career guidance
• Assist students with prospective bursaries and application processes.
• Collaborated with various departments to ensure successful clients are finalized for class commencement.
• Present the company education offering during open days.
• Submitted weekly reports on the progress of client retention.
• Schedule consultations with clients to ensure that our educational courses align with their long-term goals
• Assisting Postgraduate students with Job search strategies

Legal Intern - Ndifuna Ukwazi Non-profit organization

(2022-01 - 2023-12)

• Facilitating comprehensive Workshops for community members on how to deal with Eviction matters
• Engage with community members via phone calls and in person meetings about their living conditions.
• Point off contact between stakeholders and community members.
• Ensured client files are correctly administered until client case is handed over
• Facilitated the handover of file from client to Lawyers

Transformation Lab facilitator - Office of Inclusivity (University of Cape Town)

(2021-01 - 2022-12)

• Researching and identifying social issues in higher education
• Drafting recommendations for higher education on how to response to the various social issues in higher education.
• Identify and apply for relevant grants with different stakeholders.
• Reached out to various alumnae's through calls and emails. to ask them to donate to the under-privileged student cohort
• Provide regular reports on pledges made by potential donors.

BA Honours - Public Policy and Governance - University Of South Africa (2024-12)

Bachelor of Social Sciences - Law and Politics - University of Cape Town (2022-12)