Khethabahle Msimango

BCom Accounting graduate with practical experience in audit, risk management, and compliance within the public sector. Strong foundation in financial analysis, internal controls, and regulatory frameworks including PFMA, MFMA, and GRAP. Proven ability to apply analytical thinking, problem-solving, and effective communication in high-pressure environments.

Seeking to contribute to audit or finance roles while further developing technical and professional competencies. Detail-oriented with solid stakeholder engagement and communication skills. Committed to maintaining high standards of governance, accuracy, and operational excellence.

Retentions Professional at Prime South Africa (2025-11 – Present)

Analyse client policies and payment behaviour to identify risks and retention opportunities. Apply problem-solving techniques to resolve complex client queries and prevent cancellations. Communicate financial implications and policy terms clearly to clients. Ensure compliance with regulatory and internal control requirements.

• Analyse client policies and payment behaviour to identify risks and retention opportunities
• Apply problem-solving techniques to resolve complex client queries and prevent cancellations
• Communicate financial implications and policy terms clearly to clients
• Ensure compliance with regulatory and internal control requirements
• Maintain accurate and auditable client records
• Assisted with dealership vehicle release processes by coordinating between clients, dealerships, and internal departments
• Successfully reduced policy cancellations by applying proactive retention and problem resolution strategies
• Improved premium recovery rates through consistent follow-ups and effective client communication
• Maintained a high level of accuracy in policy processing, contributing to compliance and audit readiness
• Recognised for professionalism, attention to detail, and ability to manage high-volume client interactions
• Built strong working relationships with dealerships, contributing to efficient vehicle release turnaround times

Audit and Risk Intern at The Housing Development Agency (HDA) (2024-07 – 2025-06)

Performed compliance audits aligned with PFMA, MFMA, and GRAP standards. Analysed financial and operational data to identify control weaknesses and risk exposures. Evaluated internal controls and recommended improvements to strengthen governance. Prepared audit working papers and supported external audit processes.

• Performed compliance audits aligned with PFMA, MFMA, and GRAP standards
• Analysed financial and operational data to identify control weaknesses and risk exposures
• Evaluated internal controls and recommended improvements to strengthen governance
• Prepared audit working papers and supported external audit processes
• Developed clear, concise audit reports and communicated findings to stakeholders
• Conducted the audit engagement from planning to reporting using standard audit methodologies, including compliance and substantive testing
• Gained practical exposure to internal audit workflows, including control assessments, risk identification, and governance evaluations
• Provided audit support to external auditors, including physical verification of assets, employee verification, and preparation of audit evidence
• Developed a solid understanding of South African public sector financial frameworks, such as the PFMA, MFMA, and GRAP standards
• Attended and minuted internal team meetings, ensuring accurate documentation of discussions, action items, and key decisions
• Built foundational experience in working with diverse stakeholders and applying professional judgement in assessing compliance and control issues

Bulb and Octopus Correspondence Energy Specialist - Nightshift at Bespoke International Group (2020-12 – 2024-06)

Investigated and resolved billing discrepancies, enhancing analytical and problem-solving skills. Managed high volumes of customer queries while maintaining accuracy and attention to detail. Communicated technical and financial information effectively to non-financial stakeholders. Consistently met SLA targets in a fast-paced environment.

• Investigated and resolved billing discrepancies, enhancing analytical and problem-solving skills
• Managed high volumes of customer queries while maintaining accuracy and attention to detail
• Communicated technical and financial information effectively to non-financial stakeholders
• Consistently met SLA targets in a fast-paced environment

Inbound Provisioning Assistant at Call Centre International South Africa (CCISA) (2019-04 – 2020-11)

Coordinated administrative and scheduling processes, ensuring operational efficiency. Maintained accurate data records, supporting data integrity and audit trails. Liaised with internal and external stakeholders, strengthening communication skills. Maintained inventory of office supplies and placed orders as needed.

• Coordinated administrative and scheduling processes, ensuring operational efficiency
• Maintained accurate data records, supporting data integrity and audit trails
• Liaised with internal and external stakeholders, strengthening communication skills
• Maintained inventory of office supplies and placed orders as needed, ensuring operational continuity
• Organisational Excellence – adept at diary management, multitasking, and meeting deadlines
• Professional Communication – excellent written and verbal skills when interacting with diverse stakeholders
• Discretion and Confidentiality – trusted to handle sensitive documents and information
• Proactive Support – anticipating needs and solving issues without direct supervision
• Adaptability – supported hybrid teams and adjusted quickly to dynamic office priorities
• Attention to Detail – ensured data accuracy and high-quality presentation in all documentation

Postgraduate Diploma in Forensic Auditing 2026

Bachelor of Commerce in Accounting – Regent Business School (2016 – 2019)

National Senior Certificate in General Education – Newcastle High School (2010 – 2014)